Address: Stokesley Road, Newby, Middlesbrough TS8 0AN, United Kingdom
Phone: +441642324120
Rating: 4.3
based on 183 reviews.
Christmas Display
Pros:
"Loved all the Xmas decorations and the fact that they are colour coordinating."
"A really lovely Christmas display. They have put a lot of effort in to the layout."
"Nice garden centre, great Xmas display lots and lots to see."
"Beautiful displays at Christmas time."
"The Christmas displays are probably the best I have ever seen in a garden centre, the details are just amazing."
"Been to santa grotto today and it was fantastic from seeing santa to riding the train will definitely be going next year."
"Fantastic range of Christmas stock."
Cons:
"Santa Claus was a bit dull we entered the room with him in it at first I thought it was an ornament, as he sat motionless and quite."
"The worse experience seeing Santa I have ever taken my children too from the very start."
"Great outfit but omg has to be the WORST santa ever! Rude to parents, inappropriate for kids he gives a very bad example to children."
Service
Pros:
"The staff were fantastic and helpful."
"Granddaughter visited today to see Santa looks amazing very helpful and polite staff and elves, excellent for the kids."
"Staff are always amazing and friendly."
"Lovely friendly staff 😊."
"Very surprised by this new place (to us). Lovely attentive staff, helpful and happy to please."
"Staff were very pleasant and helpful."
"They have good customer service always will to help, even help load you car."
Cons:
"Rang 14 times this morning to see if we could book a table. Luckily we got the last table upstairs when we got there. But waiting to be served was unbelievable."
"Service however was pretty poor."
"Ordered food for 6 and got drinks promptly. It then took 40 minutes for food to arrive."
"The shopping experience was let down by the member of staff called Jane on till 2. She never spoke one word not even a smile."
"Was told that there was a 45 minute wait for food in the restaurant but after a full hour of waiting at a very cold table, I went back to the counter to be told that our food had gone out but the waitress could not find our table and just took it back to the kitchen!"
"Visited today at lunchtime and very disappointed and annoyed with cafe staff and service."
"Not one member of staff anywhere near the entrance to advise nor prompt people as to what procedures were in place so basically you could wander/sit anywhere."
Facilities & Layout
Pros:
"Great place for kids. Has a small soft play and an outdoor play area/ playground with dinosaurs dotted around."
"A super garden centre with a great choice of items and products for the garden."
"Arcadia is a great place to go for all your gardening needs with clothing and footwear and a wide range of flowers shrubs trees herbs vegetables and fruits well worth a visit the great cafe all at reasonable prices."
"A great garden centre, lots of plants, shrubs and anything to do with gardening, and the grandkids loved the Dinasours, especially the moving T rex, excellent cafe and play area for kids."
"Simple garden centre though excellent for kids with a park play area with trampoline and lovely climbing frames, sand pit and vehicles to play on."
"Garden centre is excellent along with children's play area."
"This garden centre is the cheapest in the local area for plants and compost, the garden plants are always in good condition."
Cons:
"Very disappointed to see that the 'new' garden centre has been designed in such a way that one is compelled to walk through gifts and clothing before reaching the actual plants."
"There is a bit of a distance between the car park and Cafe."
"Easy to go in but very difficult to go out. I feel I was forced to walk everywhere before I can leave the store."
"Elderly people and all others now must walk through the garden centre to reach the café.. The direct route has been cut off by a gate."
"The whole place seems to have expanded, but the outdoor plants area was not so good."
"The play area is very good apart from the road cutting between the play area and the cafe."
"Someone help me! I've been here for 3 weeks in this maze!! (There is no discernable path)..."
Food & Cafe
Pros:
"A surprisingly tasty Carvery, with home cooked flavours and generous portion sizes."
"The cafe is reasonably priced for a garden centre."
"The food served there is gorgeous."
"Absolutely lovely carvery in the restaurant, and well worth the money, we will be back again before Christmas."
"The carvery is delicious if you want that and they do specials every day."
"Food beautifully presented. Delicious too."
"Lovely healthy plants, great selection of homeware, gifts etc., there really is something for everyone. The restaurant is great, plenty of seating & really good food and outside they have a selection of sheds & summer houses. Well worth a visit."
Cons:
"Power cut when children waited to see Santa, totally not their fault, but the diabolical way in which the situation was handled was appalling."
"The restaurant food was disappointing not worth the money some for the meals."
"I took a group of oap friends for lunch yesterday all paid £15 per person for xmas lunch and it was disgusting lunch was cold and veg under cooked and the desert cake was stale."
"The cafe is a bland and expensive. Those are best avoided."
"The scones were hard and really crumbly."
"Food took 40+ minutes to arrive and it was cold."
"The restaurant used to be great but having moved into their new building we had a terrible experience there on Saturday."
Accessibility & Pet-Friendliness
Pros:
"Our dog loves coming as much as us."
"Enjoyed my visit here with the family, including a wheelchair. Easy access and parking, Lots of interesting garden centre stuff including dinosaurs!!"
"Accessible for wheelchairs."
"Some dog friendly tables and a bowl of water at the entrance."
"Our 2 Huskies were made very welcome… and fussed over!"
"Coffee shop is nice with a dog friendly area."
"Signs on those tables said complimentary dog treats but it's hit and miss if there are any when you go."
Cons:
"Had to wait in the freezing cold for people to turn up that never arrived, poor quality staff running the venue."
"Why have you stopped the dog treats."
"Not very impressed to see NONE of the staff wearing face coverings except for the staff on the tills."
"Felt let down by the staff working in this area not one of them had a smile on their face when eye contact was made."
"Not one member of staff anywhere near the entrance to advise nor prompt people as to what procedures were in place so basically you could wander/sit anywhere."
"I found the place to be very dirty. The trays had condiment wrappers stuck to them, the glasses felt rough with bits on them and the tables were sticky."
"The gardening warehouse is unheated so you don't linger/browse."