Blundells Sales and Letting Agents Hillsborough Reviews Summary

Customer Service

Pros:

• "Marie and the team at Hillsborough have been very supportive and helpful through the difficult time."
• "The team at Blundells Hillsborough were fantastic throughout the entire buying process - from scheduling our initial viewing right to the day we picked up the keys."
• "Marie also provided great customer service during the viewings."
• "The office staff at Blundells, Hillsborough were great - in particular, Holly and Chris."
• "The staff were incredibly helpful - we dealt with Helen for the viewing, and with Becky for the process of taking up the lease, referencing... etc."
• "Excellent Professional Service. Both Helen and Kelly were so easy to deal with and took away a lot of the hassle you usually feel and have with a house rental."
• "Friendly staff who know what they're talking about."

Cons:

• "Absolutely appalling service trying to rent a house through this company even with fully managed service."
• "Only downside was trying to get in touch with someone took a while."
• "Communication has been, for the most part, slow at best."
• "The office lacked consistency, were poor at communicating, and out of touch."
• "Not impressed at all with this estate agent. We were told in the sales pitch how personal the service would be. Not so."
• "One star knocked off because when Marie wasn't in we had trouble getting updates and there were a lot of delays in the process."
• "I found the whole experience unprofessional and rather stressful."

Staff and Teamwork

Pros:

• "Proactive, friendly, knowledgeable and skilled are the terms I would use to reference the team."
• "All of the staff, especially Olivia and Kelly have been extremely helpful, kind and supportive during the move."
• "All three ladies were a pleasure to deal with – always cheerful and positive."
• "The team at Blundells Hillsborough have been absolutely fantastic throughout my buying process."
• "Brilliant experience selling our house with this estate agent, had dealings with all the staff during the process but in particular Sarah who performed above and beyond the call of duty."
• "They kept us up to date with everything on a regular basis."
• "The team work very hard to do what ever they can for their clients."

Cons:

• "Even where landlord agrees to help agency would not care. Extremely expensive and worthless."
• "The final straw was failing to let me know my last tenants hadn’t renewed their tenancy and the house was sat unoccupied!"
• "Although a few members of the Blundell's team were fantastic my overall experience has not been great."
• "We would not use blundells again."
• "The most useless agency ever, followed by lies and promises they don’t keep."
• "They had a lot of money from us unfortunately, the service did not match the cost."
• "It’s not worth the headache and stress with Blundells."

Efficiency and Communication

Pros:

• "Nothing but words of praise for Blundells in Hillsborough. They are incredibly efficient, prompt to answer any question you throw at them and they do all this with a fantastic smile."
• "Although we couldn't always get someone on the phone, emails were replied to promptly with a follow up call if necessary."
• "The service provided by Helen Marsh and Becky Townsend was smooth and faultless."
• "We couldn’t have asked for a better service."
• "Stunning service provided by the whole team. Phones answered straight away."
• "They found me decent tenants who moved in within four weeks of completion and have dealt with everything in an efficient manner."
• "The communication of how the tenancy application was going along was very helpful."