Address: 57 Green Ln, Sheffield, S3 8BB, United Kingdom
Phone: +441142758333
Rating: 4.5
based on 171 reviews.
Customer Service
Pros:
"Very friendly, professional and extremely reasonable."
"Helen Clayton in particular was amazing to work with."
"Kelly takes the time to get to know her clients."
"Seb was really friendly and helpful as soon as I went into the office."
"This Sheffield team were absolutely amazing in our hour of need."
"I am really happy with their services, as they are very friendly and helpful."
"Everyone at Linley and Simpson has been incredibly helpful."
"I personally have worked with Linley & Simpson for over a year now and they have been fantastic."
Cons:
"The application process was overly lengthy."
"This agency have been consistent throughout my rental process."
"These people are only interested in threatening people to take down reviews."
"Awful company, please do no use."
"Renter beware, reported toilet blocked and overflowing over 4 weeks ago now and still have no flushing toilet yet."
"Absolutely zero respect or communication."
"Poor service, lack of communication, efforts to extort more money from you when you already pay for services."
"Took over from Lewis Wadsworth which I had a great relationship with but since they've taken over not much contact tbh but when you do they don't really care."
Maintenance and Repair
Pros:
"Helen noticed how much care and pride I took in my property and frequently offered improvements."
"My repairs are done promptly and efficiently."
"We've found the staff at the Sheffield Linley and Simpson to be very professional and helpful with repairs when needed doing."
"Anything that needed sorting out was done immediately."
"The company has been superb with me while I lived at the property I rented from them."
"Corey from the Sheffield branch was so helpful when sorting out repairs."
"Linley & Simpson were attentive and thoughtful letting agents. Maintenance requests were easy to make."
"Lucy, Seb, and Kelly at Linley & Simpson were all super and we would rent through L&S again and recommend them to others."
Cons:
"I've been left without a usable toilet for 3 months no way to wash my clothes as the washing machine is broken."
"Renter beware, reported toilet blocked and overflowing over 4 weeks ago now and still have no flushing toilet yet."
"To say they “manage” a property is about as truthful as saying the Earth is flat and the moon is made of cheese."
"I rented an apartment from Linley and Simpson last week. I received the key on Saturday(31JUL) and I was told that the cleaner will come and clean the apartment next Monday(2 Aug). So on, the apartment was dirty during 31Jul-2 Aug."
"I have paid the rent for an uninhabitable apartment. That's ridiculous."
"There has been pressure from Linsey Simpson office in sheffield to give them a review online, emails, calls, txts, as it’s a competition with other offices, but we wouldn't give them even 1 star but you can’t add a review on google without a star, this is because-we found out from our local research with other estate agents in Sheffield, and also once we moved in, the house they have put us in is grossly overpriced in terms of rent charges and also the video viewing didn’t capture the full gardens, sides of the house, due to high maintenance which is needed, we were taken advantage of."
Application Process
Pros:
"The application and referencing process was professional and thorough."
"The whole team have been very helpful - Emily is friendly and goes above and beyond to help with any queries."
"Katie Shields was my designated contact and was a delight to work with."
"Emily was very quick with responses and kept us updated, very friendly and a great service."
"A very straightforward referencing system and a speedy turnaround which suited my requirements."
"The application and referencing process was professional and thorough, leaving us with a good impression of the agency."
Cons:
"The application process was overly lengthy the online application form doesn't work - we had to fill it out multiple times and eventually just send screenshots which was quite a waste of our time."
"Initially, their approach is enticing, only to leave you hanging post-application on GoodLord."
"So now, after you make an application on goodlord, no one knows how much time it’ll take to get your application done, neither Linley nor goodlord will tell you the progress or stage it is at."
"I rented an apartment from Linley and Simpson last week. I received the key on Saturday(31JUL) and I was told that the cleaner will come and clean the apartment next Monday(2 Aug). So on, the apartment was dirty during 31Jul-2 Aug. I have paid the rent for an uninhabitable apartment. That's ridiculous."
"I also informed them to consult the problems. responded as just staining on the washing machine seal and ignored the microwave.What I request is just someone come and clean these and returning the rent from 31Jul until cleaned or extend the moving out date as I cannot move in due to uncleaned washing machine and microwave."