Reeds Rains Estate Agents Hillsborough Reviews Summary

Customer Service

Pros:

• "Would like to say a massive thank you to Gemma and the team at Hillsborough but especially to Cheryl Westerman and Josh Walker."
• "Always supportive and quick to find out the answers to our questions - she was brilliant."
• "The staff at Reeds Rains Hillsborough have been superb. They supported us every step along the way as we sold our house, keeping in touch and making sure we were informed about progress."
• "Securing a new rental during the Covid pandemic posed an entirely new set of worries alongside the usual stresses of moving home, but with the help of Liam, Josh, Cheryl and Jayne, the process was made so easy and straightforward."
• "Thankyou to Gemma Bellamy & Jayne Needham for keeping us up to date all along and being so responsive."
• "Always happy when it's Josh that answers the phone."
• "They made it easy, straightforward and covered all bases."

Cons:

• "All staff I have dealt with have been unhelpful and unwilling to support their tenants."
• "There's 3 properties I want to view in Sheffield. My viewing appointment was cancelled at the last minute."
• "Not a huge fan of these people, they never answer the phone and are not great communicators."
• "On multiple occasions they haven’t turned up on time to scheduled appointments and on one occasion never turned up at all."
• "They are trying to bully her into leaving sooner than the date they advised on the letter."
• "They refuse to refund our holding deposit back when there are no services provided."
• "Please never trust this agency specially Josh Walker the manager of Hillsbourough agency."

Staff Performance

Pros:

• "Emily and Ben were amazing."
• "Claire and the team have been and continue to be excellent and proactive in selling my property."
• "I have never felt so at ease when renting a house. Shanon has helped with everything."
• "I rented a house through Reeds and Rains at the beginning of January. Josh Walker was extremely helpful and put a lot of effort in on a Friday afternoon to get the paperwork completed in time to make sure my move went ahead that weekend."
• "Josh and Cheryl were brilliant."
• "From walking into Reeds Rains Hillsborough I felt welcome by the happy team."
• "Marios always kept me up to date with everything and made owning and renting my property problem free."

Cons:

• "When our electric heaters stopped working, the electrical company sent the most lovely man to fix it who very kindly informed us that if we hadn't of reported the problem the house would of gone up in flames."
• "In order to give a review I have to at least grant them 1 star, however, I most definitely would not give them that."
• "I have not been impressed with this branch, they lack customer discretion."
• "Very disappointed at the way the staff have dealt my case of buying a house."
• "Lady I spoke to on the phone was very rude and kept interrupting me."
• "Disgraceful attitude of woman I just spoke to and dismal treatment of my friend who rents with them."
• "We then noticed a leak, great! another issue to try have these people resolve, the leak caused mould in the bathroom."

Rental and Sales Process

Pros:

• "Really the kind of people you want to work with when finding a house, making something that could be very stressful basically stress free!"
• "The whole process was effortless and stress free."
• "They were also kind and professional throughout and were very reassuring."
• "To rent a house in the S6 area after honestly filling out the application form and providing the reference letter, income and guarantor after nine days they told me that you can’t rent the house."
• "I would go back to them to buy or sell and would recommend them to anyone."
• "Very professional and often going over and above what was expected of them."
• "The process of renting a house was made easy and trouble free."