"They kept me updated with progress and when necessary liaised directly with my solicitors ensuring the sale went through quickly and smoothly."
"Really recommend Stoneacre properties - they were really helpful in helping me find a place to rent and the whole team made me feel really well supported."
"Peter was excellent, he just let a commercial unit for me in Roundhay, and nothing was too much trouble. Great communication and problem solving skills."
"Jay and Carla, such dedication and support you have given us is unbelievable."
"Carla quickly answered all of my questions via email and phone."
"Carla was very helpful throughout the process of renting an apartment and communication was excellent."
"Carla was really friendly and helped the whole process go really smoothly."
Cons:
"Often, the property management company which Stoneacre would send were incompetent for what was required."
"Maybe if you have a property with no issues its a different experience but if you do go with them be prepared to do a lot of chasing."
"One of the worst agents I've come across. Never fixed most of the issues in the expensive flat but were happy to charge a cleaning fee for small details when leaving."
"Various reports have been submitted using their online reporting system and responses have been received stating that the issue would be resolved or that they would be in contact with the landlord. After that they don't bother to follow up with updates or anything, they just leave it."
"In general they came across as friendly but then hugely unprofessional and either intentionally unresponsive or just incapable of doing anything right."
"Stoneacre were often slow (not always) to reacting to issues within the property."
"They have a tendency of forcing tenant with whatever they are saying to agree with that. Even if you know it's wrong and ask further questions, they will stop replying."
Efficiency
Pros:
"Everything (including referencing and other checks) happened in the speed of light."
"I found out about the house on Wednesday, viewed it Thursday & had confirmation on Friday that I was the chosen tenant."
"The team kept me informed throughout and the sale was completed within 10 weeks."
"Within two weeks of being on the market, I had new tenants moved in!"
"Both move in and move out experiences were good, no issues and quick property check so I am able to get my deposit back very fast and in full!"
"It was great to have such quick communications and actions completed throughout the process."
"The whole process was very quick and efficient and Carla was very helpful in making sure that everything was sorted for our quick turnaround."
Cons:
"It took about a year of constant chasing to sort the ceiling in the bathroom."
"It took over two months for them to refund my bond after new tenants moved in. I still haven't got it in my bank yet, but they say next pay run, which they have said before."
"Unfortunately we had a bad experience about a potential letting that lingered on for 6 weeks!"
"Following notification of viewings from December until January we received no feedback on these viewings."
"Constantly having to chase them (every other day I rang, for the two months). If you do decide to deal with them, make sure you get everything in writing. Confirmation over the phone means nothing to them."
"This then left me confused when Stoneacre wanted to deduct almost a quarter of my deposit."
"I tried to reason with Stoneacre to come to a deal without involving TDS, however they were not accommodating to this."
Professionalism
Pros:
"Had a viewing with Stoneacre Properties lead by Jessica Trinder who was very professional and informative about the property and the local area."
"Kate at Stoneacre Properties has been absolutely fantastic, and I really can't recommend and thank her enough."
"Kate is incredibly professional, knowledgeable and her hands on advice and efforts throughout the process made the sale flow like a dream."
"Very professional and approachable."
"The entire team were open and transparent throughout the viewing process and supported us in getting our offer accepted."
"A truly 🌟🌟🌟🌟🌟 estate agent!"
"I received a superb service from all the team at Stoneacre, Chapel Allerton."
Cons:
"We checked over the inventory and reaffirmed all these issues and were advised they had been 'noted' but no mention made if anything would happen."
"Great at getting you into a place. Suck balls at customer service, arguably one of the worse I have ever had to deal with."
"It seemed our property was handled by less experienced staff as not of high value."
"Really poor communication all round."
"Edit: 15th June 2017 Stoneacre called me today, and asked if I would be willing to remove my negative review, as the people I dealt with were no longer at the company and it was having a negative impact on them. I declined, as the review was accurate at the time."
"In our opinion really low level of service."
"I would like to give zero star. In one word Stoneacreproperties is worthless. Don't fall in their trap as there is no service at all, only harassment."