Wren Kitchens Reviews Summary

Build Quality and Design

Pros:

• "Panels or cupboards damaged in transit or installation rectified immediately with no fuss."
• "Everything was spot on no complaints whatsoever. Thank you Wren our new kitchen looks the part it is everything we wanted and more."
• "Really happy with our wren kitchen. From the design process to the delivery and end result."
• "The quality of the kitchen looks amazing and feels amazing too."
• "Over the years I've installed hundreds of kitchens... The design, quality and attention to detail was fantastic."
• "The designer was extremely helpful and responsive in the wrens store."
• "The quality of the units is high and now it’s installed looks absolutely great. Really impressed with the company."
• "We are thrilled with the look of our kitchen. We have no hesitation in recommending Wren."

Cons:

• "Had an initial issue with the wrong sink being ordered against what we believed we'd ordered, this came about due to a design change."
• "AVOID at all costs!! You’ll never get any service from Wren once they’ve taken your money. Go to anyone other than Wren because service is abysmal."
• "Kitchen was delivered with majority of the cabinets / doors damaged and the oven came damaged too."
• "Poor design, had to chase everything including a refund when we'd been overcharged. Customer services not really that bothered, store manager even less bothered."
• "Poor value for money, items not packaged on delivery as they want to help the environment everything is prone to damage and designers missed items off, did not receive appliances agreed upon due to lack of stock."
• "STAY AWAY FROM WREN KITCHENS We are old age pensioners with health issues and my health as been put at risk."
• "Problems throughout largely attributable to the designer. Poor design, had to chase everything including a refund when we'd been overcharged."
• "Didn’t get sorted in 1 visit, had to make Max 4-5 visits to get all sorted, changes done all time and chopping and adding thing all time."

Customer Service and Support

Pros:

• "Wren’s build quality and customer service are excellent. First rate service from initial survey, through to designers, installation and customer support."
• "Wren Kitchens were very professional & friendly. We worked with multiple people across design, measuring and fitting of the kitchen and it's absolutely perfect."
• "Even the after sales team were as efficient as the sales side despite the money having already been spent, they instantly rectified the tiniest of mistakes in the delivery."
• "Cannot fault Wren kitchens, from our initial meeting with kitchen designer to delivery and aftercare cannot say a bad word."
• "Really impressed with the company and would thoroughly recommend them to anyone."
• "Excellent service from start to finish. The service we received in the showroom was good."
• "After care spot on too."
• "I can't think of any way that Wren could improve their product or service."

Cons:

• "Now fast forward a few weeks and the tower cupboard has failed as such we’ve had to empty the contents onto the unit so further damage doesn't occur, had numerous phone calls and emails and text messages and I am still waiting 4 weeks later for this to be repaired."
• "It’s was a wet Saturday morning when I stepped inside Wren Kitchens “Deepfail”... A sincere “Good morning….” would have sufficed."
• "Buyer Beware After spending over £15.000 with Wren kitchens on Deepdale Retail Park Preston. We were really excited at the prospect of our new kitchen. The kitchen designer had been very good and had been very thorough and we were feeling very confident of our choice of kitchen retailer."
• "Couldn't be more helpful while we were choosing and paying for our kitchen but when there are any problems after fitting the kitchen getting to speak to anyone from Wren is almost impossible."
• "Not even worth rating this company, what has happened to customer service? Poor management of installation, lack of support, rubbish communication, we have had our kitchen installed for two months and are still waiting for someone to make things right after visiting the store and phoning on numerous occasions."
• "AWFUL Bought a kitchen recently, massive flaws in the design. Our kitchen fitter had to re design the kitchen and fit accordingly.items missing on delivery, put in a extractor that was too small for the hob."
• "Having read the other recent reviews I’m not sure I was in the same shop! My husband and I visited the Preston showroom last week and the staff couldn’t have been more attentive or helpful."
• "STAY AWAY FROM WREN KITCHENS We are old age pensioners with health issues and my health as been put at risk."