"A special mention has to go to Lim! Lim just radiates happiness and sunshine!"
"🌟 Shoutout to Nando's and their incredible employee, Saloni! 🌟"
"Best service."
"The staff were friendly and helpful (even when one of the orders was wrong) they helpfully resolved the issue."
"Today my friend and I visited and we had amazing food and service, especially Nandoca Manas gave us great service."
"Agnieszka is the sweetest person ever. She provided amazing customer service."
"Thank you to Jolanta for making my daughter’s birthday extra special!"
Cons:
"The server was rude and unprofessional."
"Nando’s Coventry train your staff at being helpful and kind to have some sort even a grain of hospitality in their damn bones."
"The staff on the door were not very helpful."
"Finally, it's quite difficult to get the attention of staff which was quite frustrating."
"Was here yesterday, around 6:45pm - As my partner was waiting to order food, there were 5 young employees stood behind the till joking, laughing."
"Utterly rude staff....some food undercooked and some was over....even worst Nandos in London would be better than this.....staff needs training apart from the girl who took the order......Quite a bad experience."
"Bad customer service experience from rude manager Jack."
Food Quality
Pros:
"Bit pricey but food was without a doubt worth it!"
"One of the best food in town. Taste of food: excellent."
"Delicious food as always, very impressed with social distancing measures."
"Food was great, really fast and good quality."
"I love the chicken peri peri with beans, and the sauces complement it well. I totally enjoyed the meal, will definitely return."
"The food was amazing and at a good price."
"This Nandos had a lovely ambience and tasty food."
Cons:
"It’s such a shame I paid £15 for my meal cuz it was not worth £5."
"Chicken bone inside my girlfriends chicken thighs, chicken wings were undercooked yet burnt on the skin, covered in sauce till soaking."
"Now food was actually really poor below standard I orderd a fino pitta was awafull quality of meat was full of fat hard lumpy meat was less then impressive."
"The food was clearly microwaved as it came within a few mins so I suspect food poisoning."
"Pretty horrible and expensive for what you get, I did feel a little bit sick after."
"You can get a decent meal for a very reasonable prices."
"Food came hot and well priced."
"The price is good for the quantity and quality of product; and this reflects in my repeated custom."
Cons:
"Having placed our £70+ order, we drove 25mins to collect the order."
"The pocket pinch for 2 was around 38£."
"But the place is nearly always over crowded."
"And for a family outing it's quite expensive."
"For £12.75 was not impressed i dont think I would eat at nandos after that experience."
"Feel it's very very over priced for a chicken dish which is suppose to be the cheapest of all meats."
"If wanted wine, cider and beer it costs a fortune, you can get a bottomless soft drink but it's coke, lilt or fanta a bit too much sugar the way you service is nothing to write home about."
Ambiance and Cleanliness
Pros:
"The premises are really nice. It is on two levels; the main floor is fairly standard Nando's territory."
"One of my favourite Nando’s. If you walk inside there is a seating space on the right hand side that is a bit more isolated to the rest of the restaurant and it’s so pretty."
"This is one of my favourite Nando restaurants, simply for the building and atmosphere."
"Absolutely love a Nando's and the Coventry restaurant did not disappoint! Chicken butterfly with macho peas and grains, delicious."
"Relaxing ambiance in the restaurant and they have a huge sauce bar and hand washing station in the middle of the restaurant."
"The food is always great in Nandos, so you don't need to worry about quality but this specific restaurant has a great vibe to it."
"Tables and restaurant overall was very clean, cleaner than other Nandos restaurants I've been to."
Cons:
"The furniture in this section looks disgusting as there are so many splodges on it looking like dirty spillage stains."
"The seat covers in the conservatory part were cloth and some were heavily stained with food."
"Was not impressed looked dirty no side plates toilets looked tired and dirty tissues everywhere needs better management tables were not timeously cleaned I left with an impression that my custom had been taken for granted."
"It was worst Nando's we have ever been. Dishes and cutleries are dirty and staffs are not friendly."
"The place where we were siting was a bit dirty like the sofa was looking too bad."
"But the seating was awful, so close to other tables where you cant even have a conversation."