Arnold Clark Linwood Kia Reviews Summary

Customer Service

Pros:

• "The customer service I have received has always been first class."
• "Russell Aitchison who dealt with our inquiry did so in the most professional way, and put us at ease by answering all of our questions."
• "I was able to contact David at anytime with questions and always received timely response."
• "Just picked up my new Mini from here and I love it! The staff were really helpful and patient in helping me find the right car and taking me through all the options."
• "I’m a returning customer and couldn’t be happier with the service I received today and have received in the past."
• "After reading multiple reviews on Arnold Clark and visiting other branches I was apprehensive about buying from them. But after visiting this branch I was won over by their professionalism and customer care."
• "I’ve just left Arnold Clark now after purchasing my new car. The branch were so fast and efficient and I was able to collect my car the day within 24 hours after visiting the branch it."

Cons:

• "So considering a dealership cannot diagnose the wheel bearing it is concerning that they were quite happy to send the car away in this state."
• "Very crowded, difficult access road and parking area. No hard sell which was good. Salesman said he would email details but still waiting."
• "Worst worst worst experience, we purchase a car from them and with in 3 days we have to gave back that car just because of the EML light."
• "After that, we dropped a car and from then onwards continuously contacting them but they are not answering call properly, there is a lack of communication."
• "Guys my advice is to stay away as after sale they behaviour completely changed. I will never go back to arnold clark again."
• "Service department appalling. Fobbed off by members of staff who from the moment we arrived were defensive."
• "So if you want to waste your time and catch a headache go straight to this branch and head towards the chav David Ferrell!"

Staff and Sales Team

Pros:

• "Phenomenal service. Staff went out their way to get me the best deal on the car I wanted with all the features I liked."
• "Sam Lamb found me a fantastic upgrade - low mileage, great spec - great condition."
• "Welcoming, exciting and efficient branch, with a great selection of cars and approachable staff."
• "Gerard was honest and went extra mile and ensured a customer who will have no hesitation recommending this dealership."
• "Shaun the customer assistant agent at Linwood Kia was very helpful and knowledgeable with any questions I had."
• "Courtney's expertise and support went over and above what we expected."
• "Really helpful staff who answered every question I had."

Cons:

• "I worked for Arnold Clark for many years loved the job but hated the arrogance of so many staff who for some reason think they are better than customers because they work for Arnold Clark."
• "Guys my advice is to stay away as after sale they behaviour completely changed. I will never go back to arnold clark again."
• "Unfortunately need to leave a one star review for A/C Linwood Toyota after visiting the Business Sales department on Wednesday 28/03 with the view to purchase a new van for our business."
• "Customer service appalling at Toyota Linwood we tried to get a 2nd test drive before purchase and was fobbed off the first day apparently they had a delivery and couldn’t even though the place was empty!"
• "Also they falsely advertise that they will beat any dealer price."
• "Arnold Clark could not even do a simple thing like return my Phone call in 3 days while the other dealer could do all of the above in roughly 30 mins. Last time i ever go near any Arnold Clark, have never changed and by the years they have been doing it never will."
• "Not recommended worst experience."

Vehicle Condition and Maintenance

Pros:

• "Car had a slight scrape in the bumper but this was fixed very quickly which was appreciated."
• "This is my second Kia Stonic and I’m glad I stuck with it."
• "Had my car in for its first service yesterday. Car was turned around earlier than I asked for, which was great for picking my wee girl up from school."
• "The General Manager got involved, he was extremely fair and gave us a near full refund for the car despite usage."
• "Scott mclean's team found issue, slow puncture, and dealt with it promptly."
• "A problem emerged with a car & they stood behind it 100%. Consequently, this would give me great confidence in buying from them again or recommending them."
• "The car was a fantastic deal and was presented to a high standard at point of sale."

Cons:

• "Took my car for a service and they told me my car needed urgent work carried out that would cost hundreds of pounds. I declined and took it to an independent garage only to find out there was NOTHING wrong with the car."
• "Once you get to know the salesmen they are a very helpful bunch. My car was in for its service and mot. When I got my car back it wouldn't start...So I had to fork out for a new battery."
• "I bought a car yesterday and there was a scratch on the car... not happy with the service. Did not do as you said."
• "Rang them today about the known rust problems on Toyota Hilux. I was put through to a lady who didn’t care who seemed to have a sarkey attitude."
• "Then Monday morning came to a text from David saying he won’t be able to sell the car to me on the Monday anymore and that Wednesday he will have a chance."
• "3 days on and I we have not even had a courtesy call from the branch to try and re-arrange a test drive or to apologise for my wasted 2 hour/70 mile round trip....."
• "Although I think they need to sack whoever washes the cars it was still dirty just a small thing lol."