The Three Horseshoes Inn Reviews Summary

Staff and Service

Pros:

• "The staff are very friendly and attentive without being over friendly."
• "The staff are lovely and the chef's have been unreal... They have catered for my grandad, who is not well, faultlessly."
• "We were well taken care of by all the Staff, in particular Josh."
• "Consistently friendly staff, excellent food and good beer."
• "Staff could not have been any nicer especially Owen."
• "Really impressed with all the staff I encountered; smart, friendly, chatty and great service."
• "The staff were really friendly and there are lots of food options available."

Cons:

• "The only negative I would give is our experiences with one of the young waitresses."
• "Staff were not especially helpful when trying to accommodate for a group of 7."
• "The manager was quite rude when we critisced the meal."
• "Never stayed but came for food and won't again! Customer service was disgraceful."
• "Staff service was great although one of them seemed to get really annoyed after I told her that my Sunday dinner was bland and the roast beef was dry and couldn't eat it."
• "Sadly manager lows the standard to bottom."
• "Me and the wife go here a lot as it is close by but today they were understaffed and very slow with the service."

Food Quality

Pros:

• "Called in here today for tea and it was beautiful, the portions were plentiful and tasted great, the cod with the fish and chips was huge and not just all batter."
• "The food was amazing and all home cooked with a very hearty portion served."
• "Had probably the best-mixed grill (called the butcher's grill on the menu), everything about it was perfect, and the taste and quality were outstanding."
• "Every single visit we have made to the three horseshoes has been awesome. The food is amazing."
• "The food was extremely delicious and breakfast the next morning was scrumptious."
• "The restaurant food (evening meal and breakfast) was out of this world; good portion sizes and everything tasted so so so good."
• "Our Christmas Day Lunch was to say the very least exceptional the food was hot and cooked to perfection."

Cons:

• "This place is on the expensive side and there's no special offers."
• "Probably the worst Sunday dinner I've had in years. Veg was not fresh, it seemed like it was from a can, or frozen."
• "The specials spicy lamb burger and the duo of lamb were very poor the burger was dry and tasteless."
• "The lamb shoulder was nice but nothing special."
• "The veg practically raw un eatable thin watery gravy pudding dry hardly any custard."
• "Crab lasagne was excellent, really tasty, but beef dishes were average and dry."
• "The Jambalaya while containing tasty seafood was devoid of vegetables and the rice gelatinous."

Accommodation and Ambiance

Pros:

• "For the price of the night stay it is more than value for money."
• "Absolutely fantastic pub and accommodation."
• "One of the best country side hotels and restaurants I have been in UK."
• "Possibly the cleanest and most comfortable stay we have had in Durham."
• "The room was lovely and clean. And the bed was amazing."
• "The rooms were comfortable and clean."
• "The whole place has been upgraded since we last visited. The bedrooms are really lovely and the food excellent."

Cons:

• "Using the same name and logo as another hotel in Durham which we thought we originally booked at... Turned up at the hotel (that we thought we booked) to be told it's a regular issue."
• "Decor in rooms could do with updating."
• "But not the noise from the main road."
• "Biggest problems were a bad smell in the main dining area, and the super slow table service."
• "The place was not very warm though, I hadn't been before & I envisaged a warm, cosy traditional pub with a roaring fire."
• "The only downside was that we were in the old side of the pub and smell of damp was awful."
• "The only criticism is that the green status light on the emergency light in my room was very bright."

Value for Money

Pros:

• "For the price of the night stay it is more than value for money."
• "I regularly have the Sunday dinner here which is a very substantial serving for a very reasonable price."
• "Excellent service. Food portions are superb and extremely tasty. Very good value for money as well."
• "And the 50% off table price is amazing! A meal for 2 and drinks that should have been £30.30 only cost us £15.15."
• "Sunday lunch very reasonable and good quality."
• "The service was fantastic and fair priced as we only paid £26 for a main course sweet coffee and a pint each."
• "Very well priced rooms and food."

Cons:

• "This place is on the expensive side and there's no special offers."
• "We were then charged around £25 for our meals!!!! Not amused."
• "Unfortunately the food wasn't worth the £56 pounds paid for four main meals (three adult and one child) and four drinks, quite pricey for ok food."
• "However the cost of the food makes this pub slightly pretentious."
• "Quite expensive, 2 adults and 2 kids paid 90£."
• "Oh BTW just to let you know if you want a G&T it will cost £9+ for a double Whitley Neil & tonic."
• "Thoroughly disappointed. Called up this morning in plenty of time to book, to be told that they don't take booking for less than ten people."

Location and Views

Pros:

• "This restaurant was recently renovated and it's absolutely beautiful."
• "Lovely views in beer garden."
• "Came across by chance while driving through, lovely location pub next to open field views with friendly courteous table service."
• "Increfible place in a beautiful location, the Three Horse Shoes maintains all the character of a good old fashioned English country pub."
• "The views! Grasing cows, birches."
• "The views were to die for."
• "Lovely location with views over the countryside."

Cons:

• "But not the noise from the main road."
• "Only down side... Outside main road busy throughout the nite."
• "What I found disappointing was the limited space in the car park."
• "Parking was OK for me, but later people were parking on the grass verges."