Stoneacre Harrogate - Volvo Cars Reviews Summary

Customer Service

Pros:

• "The customer service we experienced from Neil was second to none."
• "Alessandro Matteo has kept us up to date throughout and been so professional."
• "Everyone was friendly, helpful and at the same time completely professional."
• "Stoneacre Volvo Harrogate came highly recommended and surpassed expectations with their swift, professional and friendly service."
• "Everyone at the showroom has been friendly and I’m looking forward to being well looked after over the next few years!"
• "Neil looked after us and found us an incredible car which more than met the specification we were looking for."
• "The whole process was simple, professional and the team couldn't be more friendly and willing to help."

Cons:

• "Poor customer service from sales staff, didn’t make any effort."
• "I think the manager wants to go back to school and learn some manners."
• "I really did not want to submit a negative review, as I never have done for anything in the past. However, I feel as though I've been pushed into this position, due to the lack of care exhibited by Stoneacre Harrogate."
• "Why would a company lie about giving you a refund via email then a week later it's not been done?"
• "As others have said, very rude and unhelpful staff."
• "Salesperson went off to find some keys and didn’t return after 10 minutes - we left dumbfounded."
• "He proceeded to tell us that none of their cars were suitable and to go away and do our own research."

Vehicle Quality

Pros:

• "But until you have owned a Volvo you simply won't understand that Volvo trumps its rivals."
• "Volvo are amazing cars, maybe they don't look as flash as some of their rivals, less buttons and flashing lights, not as many spoilers and shiny bits fastened here, there and everywhere."
• "The car had been prepared to an excellent standard and any niggles I had were resolved straight away with no argument."
• "Luxury, refinement, power, build quality, technology, ride comfort, safety.... the list goes on."
• "The car is perfect for our family and we have the support of Stoneacre warranty and service plans included in the sale."
• "Amazing cars and have all and more than you could ever wish for in a car."
• "The sales process and aftercare have been five star - highly recommend for anyone who wants a professional, friendly service from start to finish and beyond."

Cons:

• "Then at the beginning of April 2021, the rear exhaust box fell out - hanging by a single bracket - as I was driving to work one morning on the A19(S)."
• "I don't believe the car actually received a service and told them so."
• "What had they actually done to the car for 3 hours? Next to nothing."
• "We were excited to be told our car was ready for collection however the wrong car had been ordered by the dealership."
• "Terrible and uncaring after sales service – bought a new XC90 and soon discovered issues with the audio system."
• "However, in March this year, I noticed a rattling sound coming from the undercarriage of the vehicle."
• "Vehicle is now in a worst mechanical condition than when it was first booked in with them."

Professionalism

Pros:

• "I left rather embarrassed at my original fuss but full of admiration for the team behind the scenes."
• "Chris Hall dealt with an issue we had impeccably."
• "Matthew Stuart was the sales executive that I dealt with and nothing was too much trouble, even after delivery he's still on hand to help with any questions we have had."
• "He is shining example of how a car sale should be. Easy, straight forward and everything we wanted delivered on time with no hidden obstacles."
• "My overall impression is that all the staff are very professional, in both sales and service, which makes it a pleasure to buy or service a Volvo with them."
• "Staff are very professional, knowledgeable, friendly and reassuring."
• "Completing the paperwork and picking up the car (on both occasions) was easy and efficient."