Lookers Volvo Glasgow Reviews Summary

Customer Service

Pros:

• "Gordon put us instantly at ease, was patient with all our many questions and very reassuring."
• "Our sales executive Elliot was extremely professional, efficient and helpful."
• "Stephen Galbraith was 1st class in his dealings with me."
• "Great handover process for my new Polestar. Good communication pre-delivery."

Cons:

• "Unfortunately I have to change my original review. After getting my XC60 home, I realised one of the features I’d specifically requested (BLIS) was missing."
• "Frustrating experience overall. Lengthy finance process compared to other dealerships I’ve used."
• "I’m never usually comfortable in car showrooms. As I remember when the salespeople could be very pushy."
• "Absolutely appalling customer service. Surly, unhelpful staff when booking in for a service."

Vehicle Delivery and Handover

Pros:

• "Tony arrived with my new Polestar 2 this morning right on time. The car was perfect in every way."
• "Just picked up my new car. Even managed to get the handover date brought forward to meet a family commitment."
• "Had my Volvo for three weeks and I’m very happy with the car. The handover process was excellent."
• "A very satisfying and pleasing handover so thanks to Tony, Lookers and of course Polestar."

Cons:

• "Ordered hydraulic steering pipes from parts department were told were on route ended up with 2 connections no pipes."
• "Booked for service and MOT. The day before was sent opportunity to book in online, so all I had to do was drop off car in the morning, which was great."
• "I thought the sales person Mr Derek Taylor provided an outstanding service. He even came in on his day off to demonstrate my new car to me."
• "Booked my car in for a diagnostic on some temperamental lights to get done under warranty, booked it in 3 weeks in advance as that was the earliest they could get it in."

Finance and Administration

Pros:

• "We feel confident with the car and the finance option; and would feel comfortable contacting Gordon if we had any questions."
• "Provided us with all the information, and options in a clear, concise and easy to understand way."
• "Stephen was extremely helpful answering the many questions I had and helping me find a car that suited my needs."
• "I was very pleased with my overall experience. As I was buying the car unseen from the south of England I had to rely on the photos and descriptions provided by the sales person Stephen Galbraith."

Cons:

• "Lengthy finance process compared to other dealerships I’ve used."
• "Was with them for about a week all in, not resolved. Now looking to swap the car, will update review when updates available."
• "Had to wait several days for a callback isn't even close to being decent customer service. No loan cars are being provided at the moment either."
• "Absolutely appalling customer service. Surly, unhelpful staff when booking in for a service."