Ray Chapman Motors Malton - Volvo Cars Reviews Summary

Customer Service

Pros:

• "Andrew has been absolutely wonderful in all aspects."
• "On arrival via a tow from the AA we were greeted with outstanding kindness from all the staff."
• "The team are friendly, professional and deliver outstanding customer service."
• "After one week a very minor problem with the leather on the driver's seat was resolved within 3 hours."
• "Superb service from Rob Baylis who dealt with me when buying my Car."
• "The team here want you to be happy and can't do enough for you."
• "Outstanding service and customer care."

Cons:

• "The female receptionist is totally in the wrong job. As the first point of contact, she went out of her way to blank me."
• "I'll be honest, initially I got through to a rude receptionist.."
• "6 weeks later and no further updates, I have emailed the sales person twice and had no reply."
• "Rob the sales manager was very frustrating and a bit of a control freak taking over from Brad to try add some extras on sitting in his seat and completely undermining him, we nearly didn’t buy the vehicle because of this."
• "The service I have received from Ray Chapman Volvo has been woeful, unfortunately they appear happy to take your money and then wash their hands of any issues."

Staff and Sales Experience

Pros:

• "Genuine sellers who care about their reputation and serving their customers as best as they can."
• "David Carrigan who has been dealing with me is ace... Knowledgeable, helpful and a good laugh."
• "Special thanks to Roger and David both of who handled my sale and would always go the extra mile to ensure my utmost satisfaction."
• "The salesman and sales manager ensured a trouble-free purchase."
• "Andrew and Mike were so helpful and provided excellent assistance."
• "Roger ward was the sales person who looked after me ..brilliant!"
• "The sales staff were superb and Chris Sawyer in particular was very professional in his customer service skills nothing was too much trouble."

Cons:

• "If this is the accepted standard of an approved used Volvo then I am genuinely shocked and would not return to the brand."
• "I bought an ‘approved’ used Volvo, for almost £40,000, in April. Since collecting the vehicle I have found various bits of damage to both the bodywork and interior trim, this was not through normal wear and tear, but misuse by the previous keeper."
• "I would advise potential buyers to choose alternative dealers as we've had a bad experience with this dealer."
• "You have been warned..do not trust this dealership. They advertise cars at a higher price than the centralised Volvo website and also don't honour agreements."

Facilities and Environment

Pros:

• "The showroom is clean and comfortable and quite a friendly environment."
• "Oh, and the coffee is excellent."
• "Good coffee too, plus I drove away in an extremely well looked after used Volvo."

Cons:

• "A month later I did receive an email, informing me one of the parts was having to come from Sweden."
• "Got an XC60 on a Long term lease from this dealer... They go through LEX Autolease who are a nasty company to deal with."

Product Quality

Pros:

• "The quality of the vehicle cannot be faulted and the preparation was immaculate."
• "We are highly delighted with our new car --- Thank you all at Ray Chapman Motors."
• "I am delighted with my new car."
• "Call me old fashioned but I want to see and drive a car before I buy it! We had a great experience buying our new (to us) car, which is immaculate."
• "Absolutely love the car and very impressed with the whole experience, would highly recommend if you are looking for a Volvo, really can’t be faulted."
• "We are delighted with our new XC40 B4 Ultimate. It has everything we need, and more."
• "Buying our new XC40 from RCM has been a wonderful experience."

Cons:

• "Negative reviews should always be a last resort after letting a company resolve the issues but in this instance despite giving the dealer a chance to rectify things they failed to do so."