Arnold Clark York Motorstore Reviews Summary

Customer Service

Pros:

• "He was incredibly friendly, answered all my questions and made me feel incredibly welcome."
• "Great service from Rob Cottrell when coming to collect new car."
• "I can’t fault the service I received from Max and the whole process was smooth and without issue."
• "Had a great experience selling our car yesterday at the York Arnold Clark."
• "Selling my car with Rob was very stress free. He was very personable and friendly."
• "The service I received from dropping the car off to picking it up was first class!"
• "Robert Cottrell handled my enquiry with professionalism and managed to exceed my expectations."
• "Absolutely first class to deal with this branch."

Cons:

• "When we initially started the process for a car Dan was extremely rude."
• "We were told to pay a deposit to get the car down to Solihull and a call will be made to collect it. 9 days had passed and no call."
• "Hayden your sales advisor would not speak to my partner when the day before he took his contact details."
• "The Arnold Clark’s complaint department could not care less neither."
• "Unfortunately, I was once again disappointed with the customer service. They charge a deposit that was not returned."
• "Very disappointed, as what started out to be a fantastic start to my car purchase, turned into a nightmare with lack of communication."
• "I recently visited Arnold Clark York Motorstore car dealership and was extremely disappointed with the level of service I received."
• "Would not recommend Arnold Clark York Motorstore to anyone."

Vehicle Condition and Quality

Pros:

• "The process was really quick and he really knew his stuff with the vehicle and all the financial side of things."
• "I’m very happy with the price I received and will certainly return again in the future next time I’m looking to sell."
• "Had previously purchased it there 3 years and called on Friday to talk about selling."
• "Exactly what I was hoping for. Now I can look forward to buying my new car very soon."
• "I've literally just picked up my new car this morning, and was expertly assisted by Robert in the click and collect department."
• "Our Dealing with Arnold Clark was made very easy when we were met by Robert Cottrill."
• "Sold my old car here recently. It was quick, easy, and got way more than webuyanycar offered."
• "A very warm greeting from Max Spear. Extremely professional and very knowledgeable."

Cons:

• "Scratches still on the back."
• "Faulty engine which has a missing engine cover."
• "3 bumps on the front bumper which wasn’t shown in the video we were sent by Dan."
• "Engine making a loud noise."
• "I bought a Jaguar iPace from this garage in August 2022 and since then the car has been constantly in the garage needing work."
• "Despite me taking out the extended warranty I have just had to pay over £750 for two new 12v batteries as the garage said these weren't covered under the warranty."
• "The car now only charges to 72% then says charge complete and Arnold Clark don't want to know."
• "Shocking."