Address: 1 Firbank Way, Leighton Buzzard, LU7 4YP, United Kingdom
Phone: +441525372626
Rating: 4.8
based on 151 reviews.
Customer Service
Pros:
"The team were knowledgeable and happy to help us through the whole process."
"Sam was very clear and concise, explaining everything he was doing and everything we needed to know for the process, a really nice guy."
"No sales patter, just honest and clear answers to our (many) questions."
"The team are so warm and friendly and helpful to the last man."
"Special thank you to Mark for making everything stress free with no pressure, loving the new motor!"
"Great service, and communication from start to finish. Jamie and Sam contacted me immediately once I sold my car through Motorway."
"Sam has made this experience very simple and pleasant."
Cons:
"Also other faults - was told had sat nav - it doesn’t! And wipers all around were defective and they forgot to send log book off had to chase about 3months later."
"Don’t be fooled. A rotten company !! PX my car with this company, all Pleasant and smiles until I noticed a petrol smell."
"I was also really disappointed with the sales staff... after half an hour of inspecting the car I had not had any sales advisor come to talk to me or offer a test drive."
"Upon arrival gave me plenty of time to look around the car and make sure I was happy but the service history didn’t quite match what I was told over the phone."
"Few weeks go by I notice a fresh patch on the floor of petrol and several smells of petrol!"
"After driving their courtesy car that Had no MOT and 3 direct debits of tax payments 🙄 No v5 and a car with Extra miles later - they now refuse to answer Emails!"
"You have the owner sending not so nice emails (borderline rude) and then you're threatened with solicitors and don’t contact us again."
Quality of Vehicles
Pros:
"We just bought a lovely 2014 Suzuki from Free Spirit and the experience was just so incredibly good."
"Great cars, finance and service."
"Bought a little Ford Fiesta Titanium in Nov 2019 from Free Spirit, the vehicle was in a spotless conditions with low milage and included every feature you can think of."
"Wanted an SUV to replace my Discovery Sport, these guys had a beautiful Audi Q5 on offer which I have not been disappointed with!"
"Very good selection of cars, focusing on well looked after good examples of vehicles rather than high mileage lemons."
"The car we bought is fabulous and a dream to drive!"
"The cars are always reliable, and if any issues they are sorted with no issue."
Cons:
"Bought a Corsa 1.2sxi from these cowboys."
"Since then had the following replaced. Timing belt, water pump, alternator, windscreen wiper motor, front suspension arms, rear door handle mechanism... the list goes on."
"The car had some obvious signs of work needing doing that would have cost over £1000 from the offset."
"6 months in the clutch went and had a £700 repair bill ..., you try and talk to the company civilly as its not what’s expected on a low mileage car (40,000 miles)."
"During this time staff sales man and brother to owner decided to send me explicit messages accumulating about 7 x! content I won’t subject you or his poor wife too over stepped the boundary as a professional!"
"DO NOT BUY FROM THEM!"
"He tells me they will send one to euro car parts but I’ll need to fit it?"
Purchase & Sales Process
Pros:
"Sold my car through motorway to Free Spirit Automotive. I was contacted by Sam to arrange collection of the car, this was a effortless processes."
"Quick test drive and then check the documents. Then Sam said ok, wired the money, and completed the V5C stuff online."
"Smooth quick process selling my car! Very happy."
"Payment was done swiftly while we were together and we completed the transfer of ownership straight away too."
"Very happy with the price received and with the friendly, helpful Sam and Jamie."
"The transaction was slick, well organised and brief."
"The sale all went through without any issues, even paying off the finance went hassle free."
Cons:
"All in all would not recommend or use again."
"Classic quick enough to take my money but the second they had it didn’t want to know."
"Staff member I dealt with was rude and unhelpful."
"So I call in and get passed from good cop - sales advisor to bad cop - service advisor."
"The assessment of the car resulted in a lower valuation, but for things that I hadn’t noticed on the car that would need to be sorted before a sale."
"I hope the owner reads this review to see what they could have done better."
"Called in on a whim while thinking about changing car and saw a friend there who has bought a few cars from there and gave flowing reference."