Pentagon Barnsley | Peugeot and Motability Reviews Summary

Customer Service

Pros:

• "The whole experience was worry-free made so by very helpful staff."
• "He kept us up to date with how things were progressing, and actually phoned us back when he said he would."
• "I would like to thank Jonathan Webb the Motability Specialist, for the the help and the time he gave us."
• "I couldn't be happier with the service provided by Brad Allen at this dealership."
• "Everybody there was so friendly and obliging it was a pleasure to do business with them."
• "The customer service I received was exceptional."
• "Steve Whittaker always helpful and goes above and beyond to make sure you're happy with your car."

Cons:

• "Had to chase 4 time’s and finally after raising an online complaint and 1 week later the refund was returned."
• "Worst experience ever, I have never dealt with a company as bad as this one."
• "I waited exactly 8 weeks and the noise had not changed (no worse, no better) so I made contact, at which point I was roundly ignored until I escalated."
• "Would never buy a car from here again was more than helpful to sell the car couldn't do enough for me infact but once I'd paid for the car and got it home that's when it all went wrong."
• "I would never recommend Pentagon, their aftercare is the worst service I have ever had."
• "Absolutely horrendous Service I bought a car from them including extra warranty in November fast forward to July and the turbo Breaks."
• "Please avoid at all cost!!!! After sales are non existent complete ignorants!"

Sales Experience

Pros:

• "I'd endorse Pentagon Barnsley because there's a great choice of vehicles on-site."
• "We bought a Nissan Qashqai the sales consultant was Hannah Hayes she was fantastic nothing was too much trouble."
• "Darren Roe, the sales person who dealt with us was excellent and very easy to talk to."
• "The salesman wasn't pushy towards buying extras."
• "Very professional right from the first contact."
• "From start to finish a really good experience. Very friendly staff. Incredibly helpful and straight up with you."
• "Really friendly staff and a great deal, would highly recommend."

Cons:

• "Upon collection day when I first picked up my vehicle, the sales advisor came out with a paint pen to fill in the stone dents."
• "Our Jeep Cherokee was recovered to Pentagon on Christmas Eve with an electrical fault... when the vehicle came back it was damaged in three places."
• "Charged my girlfriend £684 for the a windscreen wiper motor... even the warranty people said this is extortion."
• "Shocking and never again we will be buying a brand new car from here... Not valeted then the sales person had the cheek to ask my parents for £500 for a paint protection."
• "The sale rep I delt with was arrogant, and very dislikeable, would never entertain the place again, what a joke."
• "They sold our trade-in vehicle on with our personalised plate and decals still on it."
• "The car I bought was unsafe and had faulty brakes and they didn't want to know."

Vehicle Quality

Pros:

• "Transportation was arranged and the car arrived in excellent condition."
• "Collected car today, all 100% so very happy with the service."
• "Love my car - having so much fun driving now."
• "Bought the car (after a test drive - it's terrific!) and looking forward to taking delivery."
• "All staff polite, helpful, I have a brilliant car."
• "The vehicle I purchased is fine, I have no issue with the brand."
• "Just back home with my car...and a big smile on my face because once again I have received a first class service."

Cons:

• "The wheels had not been refurbished on the vehicle prior to pick up."
• "The ambient lighting wasn’t working on my new / used e208 Peugeot, purchased from Pentagon Barnsley."
• "Bought a 2021 Peugeot 2008 from Darren the car was delivered with a scuff on the bumper and I was required to get some estimates for the repair."
• "had a new steering wheel fitted after having to call twice with a system fault as they drove round for 33 miles test driving and couldn't find a fault, after 2nd visit and new steering wheel fitted and another 27 miles they test drove my car I received it back with the steering wheel not straight."
• "The car I now drive warbles like a happy chicken (the performance is absolutely fine and Jeep are telling me this is entirely normal for this car."
• "The replacement car was not fit for purpose, I did not even fit in the car, I thought a replacement car was equivalent model."
• "The car is fine, on Motability Scheme but the service is a nightmare."

Communication & Responsiveness

Pros:

• "We needed the radio code for my niece's car, went to Nissan Barnsley and the receptionist and stores manager found it within 10 minutes."
• "Work completed in the time frame given plus a health check on the car was done."
• "The paper work was all done and completed when I came to collect the car he gave instructions how things worked and explained about the service the company gave."
• "I emailed Pentagon at Darton near Barnsley and got a phone call within 15 minutes."
• "Nothing was too much trouble kept me informed & always returned my call."
• "I managed to get a response from Barnsley eventually, will update review further once work completed."
• "She was informative and helpful, but never pushy."