Stoneacre Peterborough Newark Road Reviews Summary

Customer Service

Pros:

• "The whole team were very friendly and helpful, especially Alex Hobbs who listened to what I wanted and found a car perfect for me."
• "Very friendly and professional throughout the entire process."
• "Every member of staff is more than willing to answer any question, helps with any issues and goes over and above any expectations of customer service."
• "Kevin, Mass and Josh are a credit to Stoneacre and have gone above and beyond to ensure we’re happy."
• "Their passion to give us the best service was obvious from the first contact call."
• "Fantastic service today from the moment I walked through the door!"
• "Excellent customer service from Alex and the Stoneacre Newark Rd team."

Cons:

• "No contact from the branch."
• "Received endless phone calls, voice messages and texts from this company, dreadful place."
• "They refuse to admit their mistake and fix the problems they've caused."
• "Poor communication from branch."
• "Very slow at answering the phone, and none of the phone options seem to apply for what we were in for, vehicle has been in near 2 weeks for a repair and haven't had an update to when it will be ready yet."
• "Multiple emails asking for the problems to be resolved were ignored for weeks."
• "Really Poor communication, not sure what changed in the past 12months but the levels of service has severely dropped."

Sales Experience

Pros:

• "i have just purchased my first car, and had the most pleasant experience as a young female driver."
• "I was very pleased with the service from Alex."
• "Thank you Alex Owen at Stoneacre for helping us find our Ford C Max in such a short space of time when we really needed a car."
• "I will definitely recommend to all of my family friends and come back to buy my next car."
• "The sales executive Edward Wilson is really good at focusing on what customers need and require."
• "Ed and Mass were incredibly helpful and found me a new car at a fantastic price."
• "Alex couldn't have been more helpful, I turned up thinking I wanted one thing but I explained my needs to him and he found me the perfect car."

Cons:

• "Wont be rushing back to Stoneacre anytime soon i'm afraid."
• "I will not do business with this company again."
• "I went back here to sell my car, one that I bought from them... they wouldn't even put down an offer to buy it."
• "Stay away from Stoneacre. Worst car buying experience I have ever had."
• "This last experience when coming back to them will likely stop me considering Stoneacre in the future for any business."
• "DO NOT RECOMMEND AT ALL DONT BE FOOLED BY THERE SWEET TALKING!!"
• "I am in the process of buying my first car and... only to be faced with immense pressure from them to try and sell me a car."

Vehicle Quality and Service

Pros:

• "Fantastic and easy service when buying a nearly new car."
• "Great reception and service. The online video and the ability to order work to be done on line was excellent."
• "Ben's a wonderful salesman and would highly recommend him to anyone else visiting stoneacre."
• "Amazing, professional and friendly service! Highly recommended for everyone!"
• "We have just bought a car from here! Absolutely amazing service!"
• "Dom and Josh helped us find a new car to tow our caravan. Extremely knowledgeable guys. And happy to help."
• "We have just bought a used Abarth from Alex at Stoneacre, Newark Road, Peterborough... We have been totally satisfied with the experience and service we received and would definitely buy from them again."

Cons:

• "I also noticed a new dent on the body work that wasn't there before the vehicle went in for repair."
• "The car's tracking is out and pulls to the left; the lane control function is not working and the parking sensors are also relaying incorrect information on the front sensors."
• "Milage was 60miles more than in paperwork."
• "Absolute JOKE of a company. Wife purchased a car on finance no car tax v5 to tax the car in her name. 6 months later still doesn’t have the v5."
• "Arrived with adblue fault and poor valet inside and broken brake pedal cover."
• "If I could rate 0, I would. I had no choice but to use this garages repair shop after an accident and they returned my car to me covered in chips and scratches."
• "Absolutely disgusting service and a joke to call themselves a professional garage."