Motorhub Reviews Summary

Customer Service

Pros:

• "The salesman made sure all of our questions were addressed and was incredibly kind and helpful."
• "The customer support was excellent! They were polite and really helpful."
• "Was greeted by a pleasant young lad who gave me the keys for the car we had specifically came to see."
• "Excellent value and service! At Motorhub, I've never had a negative experience. The staff was kind and effective."
• "First and foremost, these guys are amazing because my wife works odd hours and wanted to see a car, and they worked around us with no pressure."
• "But everytime I called they answered, answered all my questions! Staff were pretty friendly!"
• "Dealt with Mark when buying a A Class. Zero hastle when looking around and i was driving out the door in 40 mins."

Cons:

• "These guys are bunch of muppets. Don't let the expensive cars fool you. No idea what customer service is."
• "Arranged to view a car then read the online reviews. Unusual that their 5 Star reviews were from people with 1 review."
• "AVOID AT ALL COSTS! It is in a dark multi-storey car par. We inspected the car which was damaged and wouldn’t start."
• "While I was in the private office deciding on the final points of whether to buy it, a second sales person interrupted."
• "Absolutely awful experience. Drove 3 and a half hours to find out the advert was false. Nothing was true about the car."
• "O star review. Lots of overpriced fancy sports cars on the ground floor of a grubby multi story car park."
• "Unprofessiona and won’t help at all!!! Bought the car last month Dpf blocked, engine management light came ON."
• "I called to make an enquiry into a car that was for sale. The person who answered the phone would only give me one word answers."

Car Quality and Condition

Pros:

• "He was able to get us a fantastic price on an antique Jeep that met our requirements for miles and appearance."
• "I just purchased a vehicle from them and I'm really pleased with it. I received a fantastic bargain on the automobile."
• "I came here to look at a car that I ended up purchasing, and it is just fantastic, exactly as stated, very clean."
• "But my car garage that I use ran a diagnostics and a full health check and nothing untoward."
• "So I was very sceptical about buying a car from MotorHub due to the bad reviews and being warned. However I can honestly say I am truly satisfied."
• "The car was as advertised. The staff was extremely attentive and helpful."
• "We were put under no pressure in anyway. Actually totally the opposite. Very relaxed and enjoyable."

Cons:

• "Bought a SQ7 from these in August, 6 weeks later the engine light has come on. Turns out that a previous person had an engine issue with over heating."
• "We have requested a refund within 5 days of purchase. They have the car and the money, we have sent a letter no reply."
• "The car had 2 huge cracks through the windscreen. Every allow was thoroughly damaged all the way around all alloys."
• "Bought range rover 3 months ago engine gone, waiting for response and by looks will be kept waiting."
• "The car had both wing mirrors broken, broken front bumper, broken rear windshield, damaged alloys, low thread on tyres."
• "Customer service is non-existent at this place. They booked two different customers to come and buy the same car at the same time."
• "Absolutely appalling company! Bought a Discovery Sport from them for 16k within weeks timing chain had gone costing thousands."
• "I bought a Hybrid Car from them, the hybrid battery became faulty after 2 days. Fault Codes showing on Dashboard."