Wetherspoons Reviews Summary

Staff and Service

Pros:

• "The staff here are great, always plenty of staff on and get served really quick."
• "Staff also more than helpful and very pleasant."
• "Staff always attentive and food is always super speedy!"
• "Service was quicker than expected."
• "our server was paddy riggs and he was the most lovely and empathetic person I have ever met."
• "Staff are really canny, clean and cheap!"
• "The staff are very friendly and helpful."

Cons:

• "I am disgusted with the attitude of the staff and manager who could of sorted this without any issue."
• "Diabolical service from staff that are far to young and not interested in customer service, and the management not much better."
• "Rude young lady with long blonde hair spilt a large pitcher all over me… No apology and walked away."
• "Staff look like you're inconveniencing them by wanting to be served and some very rude barmaids that simply ignore customers to have a chat."
• "Service was zero, staff never smiled or didn't want to be working today!"
• "Stood waiting to order and counted 6 staff members of staff talking, only one serving."
• "The large bespectacled manageress at the fire station is openly hostile to customers."

Food Quality

Pros:

• "Food comes out quick and is hot."
• "Food freshly cooked."
• "The food comes out fast, hot and fresh!"
• "Compliments to the Chef though, food was delicious."
• "The food was very tasty."
• "The burger very tasty."
• "Had the best steak ever today."

Cons:

• "The burger was over cooked and just say warm and the chips was very few on the plate for the price."
• "Food was disgusting, overcooked and dry."
• "Food just slapped on the plate bun for my burger was dry as sticks the size of the fish was disgusting for price."
• "The cheeseburger was dry and the pizza was swilling in grease."
• "Every item on the plate tasted like damp cardboard."
• "The food is absolutely rotten."
• "The peas were an off green/yellow colour the chips were stale and cold and the scampi was somehow overcooked but full of some watery substance."

Atmosphere and Cleanliness

Pros:

• "The atmosphere was vibrant and the toilets were clean."
• "Love this place. Beautiful cosy atmosphere."
• "It's a vibrant pub easy to get to straight from the blue car park in the Metrocentre food lovely and served very quickly and as well as alcoholic drinks you can get refillable coffee and tea well recommend the place plus its cheap."
• "Wetherspoons Metrocentre is conspicuous and cozy, the layout is excellent with different areas to sit including an upstairs."
• "Inviting pub with many seating options with more seats upstairs."
• "Good Weatherspoons this one. There all pretty good in my opinion, but this one is like the oasis in the hell that is shopping."
• "Pretty good example of a spoons. Always seems quite busy but remains clean and tidy, can usually find a seat somewhere."

Cons:

• "Funny place. Very cold because of the aircon."
• "The ladies toilets were in a very poor state and smelled pretty bad."
• "Wasn't too clean. The tables were sticky and had rings on them from previous customer drinks."
• "From outside it appears dark and not very welcoming."
• "It's dark and worn, staff appeared to be mainly students who clearly didn't value their job."
• "The atmosphere in the pub was dreary and depressing; with the lack of natural light and several drinks not available, it felt like the night was never going to end."
• "The restaurant was very dirty and service had to complain twice to have my daughter's drink and I ordered online!"

Value and Pricing

Pros:

• "Love the spoons as we call it, good food and drink at a reasonable price."
• "Weatherspoons meals are great comfy seating if you can grab a booth price's aren't too bad either."
• "Good food, good prices."
• "Huge choice of alcoholic drinks and prices are cheap."
• "Food is very reasonably priced, and a decent main meal for two, including a drink each, can be cheaper than coffees and cake at some of the coffee bars in the centre!"
• "Standard spoons, good price for drinks and food."
• "They always have great food deals."

Cons:

• "I had a very expensive hot chocolate, which I made myself...? Yes, it is true - I maded it, after they gave me some chocolate lump and told me to get milk from the machine... It was absolutely ridiculous!!!"
• "The portions were tiny and doesn't feel good value any more."
• "Prices increased exponentially. 3 burgers and a kids meal for £47??!"
• "The prices are atrocious."
• "Too expensive now considering the quality of the food."
• "Bit overpriced to my local Wetherspoons in Spennymooor, in fact more than a bit, it was a lot overpriced and I got a bit of a shock."
• "Food prices have went up which is expected but no longer worth what you actually get."

Accessibility and Convenience

Pros:

• "There is disabled access and toilets."
• "This pub is near the car park, so well located as a rendezvous point."
• "It's so easy to order via the QR code and app."
• "Excellent service food delivered within 10minutes of ordering - order and pay with App."
• "Quick service. Tip! Download the wetherspoons app. Order from your table, no queuing at the bar!"
• "The seating area can accommodate disabled people but it can be a tight squeeze when it's full, which it is regularly."
• "Good value and loads of seating."

Cons:

• "Went in with 3 wheelchairs and 3 adults pushing them, No help from any staff to sort tables out."
• "It's not a place you could spend hours anymore."
• "Very quiet could have done with a little music."
• "I used to love this wetherspoons but now I find the staff quite rude and ignoreant, it's also stuiped that you have to eaither oder at the bar or on the app witch isn't easy to use as I cant really leave my small child at the table on her own."
• "They were not doing the Covid-19 trace & protect good enough. You could walk in and out without filling in the trace & protect form as no one ask us to fill it in & where to put it."
• "Unfortunately the ladies toilets are not disabled friendly, I had to leave my walker outside the door to my cubicle and leave my door open."
• "Because it was full it was cramped, I felt like me and the table next to us was joined as they were very close together, not much room for the baby's high chair."