Gibson's Farm Shop Reviews Summary

Service

Pros:

• "Staff were very friendly and attentive."
• "Helpful and polite staff."
• "The staff are all friendly & the cakes are yummy!"
• "The charming and very kind staff make such a difference to shopping experience, you won't get that feeling anywhere else."
• "The waiting staff are simply excellent and they deserve their tips!!"

Cons:

• "Very slow service, over 40 minutes for a panini."
• "One waitress was …. Well not lovely!"
• "I wouldn't recommend going to the cafe as I've never felt so unwelcome."
• "We came back this weekend and thought maybe they was just busy or short staffed let's try again, we sat down and was sat for 20 minutes and still had no communication with any of the waitresses who was stood gazing in the empty cafe."
• "The majority of tables outside were left uncleared from past customers."

Food Quality

Pros:

• "Best pork pies I've tasted."
• "Very good quality fresh and frozen food, alcoholic and non alcoholic drink available with huge choices."
• "This veggie had a brie, mushroom and cranberry panini which was heavenly."
• "The quality of food, flowers and some artisan products is outstanding."
• "Food is good quality, well priced and hearty portions would highly recommend you pop along for coffee and cake and take a look round."

Cons:

• "Restaurant very disappointing as very little choice."
• "Unfortunately the busy cafe is struggling- ordered poached egg on toast for both of us and when it finally came, the eggs were completely raw inside, releasing a flood of wet mess over the toast - revolting and whilst they tried again it wasn't much better so I shan’t be doing that again."
• "The quiche wasn’t much better…. Concrete pastry."
• "The cake was drier than a scouring pad."
• "Baked beans were cold & bubble & squeak was so salty it was inedible."

Atmosphere & Setting

Pros:

• "Fantastic place filled with all sorts of things from seasonal gifts, food, gluten free foods, flowers."
• "Beautiful setting, clean, luxurious goods."
• "Really cool set up for take away food."
• "Lovely stop for a coffee and cake as well as cream teas."
• "Nice café - lounge part with roaring wood burner and airy, cosy conservatory dining room."

Cons:

• "A shop full of amazing produce and the cafe is sadly lacking."
• "The majority of tables outside were left uncleared from past customers."
• "The cafe was busy (always a good pointer) so I thought I'd have something."
• "Sadly the cafe has really gone down hill."
• "However the cafe was a bit of disappointment. Service was slow and a lacking any sort of pleasantries."

Price & Value

Pros:

• "Always good quality food at good prices."
• "Not necessarily good for your weekly shop, but great for a treat."
• "Nice pies freshly made and decent value."
• "Farm produce all fresh and reasonably priced."
• "Their meat, in particular the sausages are excellent, full of flavour and all though more expensive than supermarket meat far superior in taste and quality."

Cons:

• "Bakery has a nice range of sweet and savoury items, although they carry a premium price tag."
• "Overpriced for what you order, and everything comes with salad, including the fry up."
• "Very tidy and very expensive."
• "A decent selection of foods here but the prices are extremely high - much higher than most other farm shops I've been to!"
• "I don’t often shop in the actual farm shop because I find the prices a little high for myself."

Staff Attitude

Pros:

• "One waitress was lovely."
• "The staff very friendly and helpful a credit to the farm shop."
• "Me and my partner absolutely love the farm shop and visit most weekends, the butchers is absolutely brilliant as-well as the florist, bakery ect and the staff are always so helpful and friendly."
• "The staff was friendly but professional."
• "All the staff are friendly and helpful."

Cons:

• "Senior Staff rude, unhelpful and shouting in front of children and other visitors... which is very unprofessional."
• "Extremely rude head waitress and the other waitresses have no social skills at all!"
• "The member of staff with blonde/grey hair was positively petulant (virtually threw something at me) and rude."
• "Rude and arrogant owner/manager. Avoid if you want unhelpful, patronising responses."
• "With such ignorant behaviour I won't be returning in the future and will be informing others of the poor and contemptuous customer service."