Address: Wheatley Hall Rd, Doncaster, DN2 4SR, United Kingdom
Phone: +441302380500
Rating: 4.1
based on 258 reviews.
Customer Service
Pros:
"Stratstone team are always on top of their game!"
"Always a joy doing business with Stratstone Doncaster BMW."
"Fantastic customer service, made it a special day when collecting my car, very knowledgeable and professional."
"Brilliant customer service from Howard and I will definitely recommend BMW Stratstone Doncaster to anyone."
"We received outstanding sales care from Sara Smith and we were made to feel so at ease."
"Really great service today at BMW from Sara and colleagues!"
"The level of service received by Lynda was exceptional from start to finish."
Cons:
"This company has the worst customer service and communication of any car dealer we have ever dealt with."
"Incredibly poor service experience today - dropped my vehicle off at an 8:30am appointment for an MOT, currently 12:21pm and they have only just started the work."
"I notified the salesman by email, and I have not received a response."
"Avoid like a plague for service and repairs! Customer service staff are deceitful, incompetent, and lack initiative."
"Terrible terrible customer service!"
"The customer service is horrendous."
"Awful customer service. Purchased a car in September and no promises have been kept."
Sales Experience
Pros:
"Martin is an excellent salesman, he was very knowledgeable and had the answers to any queries I had when considering purchasing a new car."
"A really nice experience. Buying my new M car was great."
"I’m happy with my purchase and will recommend people see Martin when they visit Stratstone, Doncaster."
"So from the first enquiry to Derwyn topping my fuel up (before I left) I really cannot fault my used car purchase experience."
"Thanks to all involved at the dealership ensuring everything was spot on. Until next time."
"Very happy with the service provided by Tom Ruff during our latest purchase."
"The car is the exact spec I wanted and was purchased for a great price."
Cons:
"Nothing done from the original agreed list and an additional very poor smart repair to the front bumper, masking tape lines- over spray and surrounding lacquer damage."
"Deeply unprofessional and time wasters. Paid a deposit for a car four days prior and going through the process to complete and collect tomorrow having made all necessary arrangements to do so and told last minute it has already been sold - four days ago."
"The incompetence started when they had a delivery driver drive his car to him who turned up unannounced, the car was absolutely filthy!"
"I inquired about a BMW approved car on the website on May 8th and paid a deposit... on Tuesday he told me that the car was bought by someone else?"
"Edit: 6 Weeks have now passed with no sign of the V5C."
"Leaving this feedback as I hope it will be useful. I rang 4 times over a period of 3 weeks to try and buy a new BMW i4. I could never get through to a Salesperson and despite promises that someone would call me back nobody ever did."
"I think the staff should have more training as they do not know how to speak to customers."
Vehicle Service & Maintenance
Pros:
"Today we picked our new car up from Stratstone BMW Doncaster. Absolutely fantastic service from start to finish by Luke!"
"Kim made the day I picked up the car really special and one I won't forget, she made sure the car was in perfect condition and filled me with confidence."
"Didn't have to pay anything just left my car with them for 2h, and when I was back to collect my car, was pleasantly surprised, they changed the part, what the car was there for, and they cleaned it inside and outside."
"Nothing but positive experience for the guys at Stratstone BMW Doncaster. The service team go above and beyond to make sure you are aware of each step of the process whilst your car is on site."
"Had my BMW in for a fault on the wing mirror and window electrics... On collecting my car they I found that they had washed it and left me a gift inside."
"The car was ready to collect just over a week after first viewing, the finish and shine was incredible on pickup."
"Had a wonderful experience at Stratstone Doncaster, service got me in really quickly for a recall on my car, helped me with a courtesy car I needed for work, kept me updated through the entire process, five star service from Emily!"
Cons:
"All I needed was an oil change... Then they let me sit there for over an hour with no updates and didn’t even take my car back for service."
"The day after my £42k was delivered the A/C stopped working. When purchasing all my calls were returned almost immediately, when I explained the problem i had a terrible problem getting anybody to call me back."
"Be aware... I bought the driveshaft seal from this branch which was faulty."
"I change my discs and pads all over my BMW 3 series, and they don’t clean the old rust under when they mount the new discs."
"The front splitter on the car was broken and the bonnet paint is in bad condition."
"Recently brought my vehicle into this dealership for a service. Vehicle came to me with oil splats all over the engine bay."
"On a recent visit to this garage with my I3 for diagnostic due to a drive train fault, i rang for a progress report to be told it had a high voltage fault and they were looking into it, also liaising with BMW."