Address: 2 Longsmith St, Gloucester, GL1 2HH, United Kingdom
Phone: +441452597994
Rating: 4.8
based on 183 reviews.
Agent Performance
Pros:
"Harry's professionalism, kindness, and understanding, coupled with his prompt responses, truly set a standard for exceptional service."
"Evan Stevenson's professionalism and efficiency made the entire process seamless."
"Evan always had time to answer all our emails and calls, and everything was processed fast."
"From the very first day of my interaction with Move Sales & Lettings, it made an impression of a company with professional people."
"Evan went over and above to get my elderly mum a lovely 1 bed house to rent!"
"Evan Stevenson has made the entire experience very smooth and easy from start to finish."
"Harry and Evan have both made this move really easy and simple which is highly appreciated."
"Ellie has made the entire experience very easy and smooth from start to finish."
Cons:
"Do not trust that you will actually have your property until after you move in!! We will never use Move lettings again!"
"When I contacted them with regards to my looking for a place for rentals, the person who picked wasn't that understanding, I was sad and felt I’d just wasted my time."
"I have very bad experience with that company, their maintenance service is very bad and so slow."
"Worst agency ever. Once they have your fees they couldn’t care less."
Customer Service Experience
Pros:
"The team's friendliness and thorough assistance made my experience seamless."
"Incredibly patient and well spoken I never felt like a bother or like I was trouble."
"With the care and support and the positive cheerful attitude we have now managed to shift to our new property."
"Move have been brilliant, supportive and very professional."
"It made an impression of not just a company with professional people, but were so warm and supportive as if you was a part of their big family."
"The whole process with Move has been incredibly smooth and easy."
"Having sold and bought through move a number of years ago, it made sense we used them again this time."
"My biggest thanks to Harry and all those in the office who made the entire ‘renting’ experience smooth sailing throughout the process."
Cons:
"There has been costs occurred that we cannot recover and when we asked for our money back they said it would take 5 working days."
"They gave an appointment and no one coming. Agents are not helpful at all."
Efficiency and Process
Pros:
"Mr. Stevenson's professionalism and efficiency made the entire process seamless."
"Evan always had time to answer all our emails and calls, and everything was processed fast."
"Ellie helped with the set up and she was super helpful throughout, easy to contact and very quick to reply even on a Sunday afternoon."
"Ellie and Rebecca from Move both stood out to me as the more efficient, reliable and well briefed agents."
"It was the best property decision I have made, since I am now earning higher rental incomes, from quality, vetted tenants."
"Evan did an amazing job for us. He helped us throughout the tenancy application process, reference check queries and move in process."
"Evan has been has been amazing from start to finish! He explains everything in details and is a pleasure to deal with him!"
"The process is automated and extremely smooth."
Cons:
"A week before our move in date we receive a call telling us the landlord’s circumstances have changed and he will need the property back after 4 months."
Professionalism and Knowledge
Pros:
"Harry's professionalism, kindness, and understanding, coupled with his prompt responses, truly set a standard for exceptional service."
"Mr. Stevenson's professionalism and efficiency made the entire process seamless."
"Evan Stevenson on Move Lettings has made the entire experience very smooth and easy from start to finish."
"Evan is a very reliable and awesome person."
"The Gloucester team have been super helpful in organising my tenancy, however, Harry has been especially accommodating."
"Evan dealt with everything each every step of the way and was extremely courteous and happy to answer any questions throughout."
"Ellie is incredible!! Has gone above and beyond what her job is! Everything was smooth and quickly done to a high and professional standard."
"Ellie and Harry where absolute superstars. I found myself if a very tight spot and they couldnt have been more supportive."
Cons:
"Worst agency ever. Once they have your fees they couldn’t care less. Make sure to note the extraordinary fees in their tenant terms of business."
"I have very bad experience with that company, their maintenance service is very bad and so slow."