Address: Glasgow Rd, Whins of Milton, Stirling FK7 8HQ, United Kingdom
Phone: +441786236333
Rating: 3.9
based on 75 reviews.
Customer Service
Pros:
"Amazing service. No pressure. Best service we've ever had from a garage."
"David and the salesman Jack were both very helpful, and made the whole buying process very enjoyable."
"Gordon Bennett supported us through all the decisions about the car, helping us with finance options, tax, and the MOT."
"Gordon got me into the garage the next day to sort out a warning light - in and out in 15 minutes."
"Everyone has a smile on their face and very knowledgeable about the cars they are selling."
"We were helped by a salesman named Gordon Bennet who was so helpful and friendly from the very start."
"Nothing was too much trouble for him and he always kept us up to date with the progress of our purchase through phone and email."
"Gordon Bennet is amazing. Bought 3 cars from him in the last year and has always been a pleasure to deal with."
Cons:
"Bad service inappropriate behaviour from the staff. Disappointed!!!!"
"I was looking an Audi A6 black if you check the CCTV you will find out how he was dealing with us throwing the driving license towards us."
"I felt he just wanted us to leave he wasn’t providing any services at all!!"
"All great until they had taken my money... and then it went quickly downhill."
"The car was filthy on picking it up. Brakes needed replacing and rear discs are pitted."
"The car had 250 miles extra on the clock from the day of the test drive. Also, the car broke down today."
"I wouldn't buy a car from this dealership if it was the last place on earth."
"I was met by a misogynistic sales rep who basically told me to go look at the Seat website if I wanted to know about the car."
Quality of Vehicles
Pros:
"Our new car has been prepped to an incredibly high standard."
"The cars have always been immaculately valeted upon collection and bodywork perfect."
"Got an excellent APR on the finance also, problem is it’s took me months to do this review due to losing a close family member."
"I was given no record of the service having happened so this didn’t sit well with me as I am over an hours journey to the showroom."
"The car was clean, MOT sorted for over a year, they even sorted out the road tax for me before leaving."
"I’ve had an amazing experience with this branch."
"Recently purchased a used Mercedes A-Class from Motorchoice Stirling and I couldn't be happier with the service I received."
"The service I received was fantastic. I don't think anywhere else could ever compare."
Cons:
"I was also not given a new keeper's slip upon taking delivery or a V5 so I could not tax the car."
"On top of this, I was sold the car with a rear plate light out."
"The car was on the road for less than 3 weeks yet I still had to pay for the car for the 4 months I owned it."
"I realised service records for Mercedes are all online but I had no paperwork to back up the claim it was done."
"I had to put 2L of oil into the car which tells me the service I was told had happened had not."
"The rear pads and discs were both at the bare minimum of wear left, granted enough for an RBT brake test."
"The car had done 92 miles since collection so it should still be clean."
"The car was delivered with a dodgy suspension that sounds like it will fall off."
Post-Sale Service
Pros:
"Cameron went above and beyond for me through the whole process of purchasing my new car."
"Gordon Bennet dealt with me and was very knowledgeable about the car and previous cars."
"Jack and David were extremely polite, efficient, and helpful."
"They made the process of buying the car completely pain-free."
"Would definitely recommend to others."
"Both Cameron and David have provided amazing customer experiences and managed to get the car sorted for me."
"They both deserve a lot of recognition for their hard work."
"Would highly recommend JC Motorchoice Stirling."
Cons:
"No reply's to emails or calls. Aftercare service is just unbelievable."
"I'm the one having to chase everyone to push for the work to be completed."
"Originally this was sent to a 'Bosch approved garage' local to me to get a report of the defects as advised by Jack and his team."
"I'm now pushing this through legal channels and looking to have the car returned."
"Awful service from this place."
"Our salesman was... not at his desk and would call back, he didn't... was on his day off... had hurt his ankle... had a family emergency... 7 calls it took before he finally called."
"I then checked the Offside Front Tyre and to be honest it wasn’t that much better."
"I cannot comment on other Branches of JC Motorchoice other than the Stirling branch."
Trade-In and Financial Options
Pros:
"We got a great trade-in price for our old car."
"Gordon Bennet supported us through all the decisions about the car, helping us with finance options."
"I was never forced into buying the car and pointed me in the right direction if required."
"He helped simplify the finances and made sure I was getting a good deal based around me and what extras I would need."
"Got an excellent APR on the finance also."
"Cameron has constantly been chasing things up and keeping me in the loop."
"David put a lot of effort into speaking with the finance companies and getting issues resolved."
"I wouldn't hesitate to recommend them."
Cons:
"This garage is currently offering 10 -15% less than the market value for your trade-in due to their excess inventory of used cars."
"The salesman did try his best, but garage sales policy all wrong as we are now returning to a buyers market again."
"The car was on the road for less than 3 weeks yet I still had to pay for the car for the 4 months I owned it."
"I was given no record of the service having happened so this didn’t sit well with me as I am over an hours journey to the showroom."
"My advice to anyone thinking of buying a car from Morrisons is to watch them like a hawk and make sure everything is done when you are there."
"If the dealer won't help me, so be it both official bodies have already said they will."
"I was told 4 different days by Brian I’d receive my car which I’d paid for 3 weeks previously."
"The service I received from Donald when buying the car, however, there was an issue with the garage not having the V5 to tax the car."