The Dolphin Restaurant Reviews Summary

Customer Service

Pros:

• "Great service, the girl at the counter was so unbelievably kind and answered any questions we had."
• "The service was excellent, the staff very helpful and the food very good."
• "Lovely staff and friendly service. Dog friendly too. Fish & Chips absolutely lovely - you could eat every bit of the fish. Would def recommend and will be returning 👍🏻👍🏻"
• "Great customer service. Food was brilliant. Clean environment."
• "Staff are friendly, quick and cheerful."
• "The staff were very pleasant and efficient."
• "Clean shop and friendly staff."

Cons:

• "The woman at the counter was so rude, I had a question about the veggie burger and immediately shouted at me 'I can’t hear you'."
• "They offer vegetarian nuggets yet cook them in beef dripping? When we asked a woman whether the nuggets were vegan she was so bloody rude and stuck up."
• "After looking forward to takeaway fish and chips this was a great mistake! Order was taken incorrectly then I was told very rudely I ordered cod when i always order haddock."
• "Went a few weeks ago and even though it was busy I had one of the longest waits I have ever had in a chip shop."
• "The lady serving was also curt."
• "Rude staff, queued for an ice cream told to wait over other side, stood for 10 minutes and when we asked again for service staff member shook head."
• "The restaurant was clean and presented well, but the staff member serving our table was rude."

Food Quality

Pros:

• "The fish was moist and tasty, the batter was crispy and light and the chips were really really good."
• "Delicious fish chips and peas every time we visit and we visit very often!"
• "Best chippy in Sutton on Sea gluten free batter available and no extra hassle even my dog was catered for doggie ice cream great staff helpful and friendly."
• "Had fish and chip with mushy peas.they were fab fresh and cooked well batter was light and not full of grease as some other places I have tried."
• "The best fish I have had in a very very long time!! It was cooked fresh and weren’t greasy and the chips were delicious."
• "Food cant be faulted..... good portions and freshly cooked. The fish was awesome."
• "Beautifully cooked and tasty cod and really lovely chips."

Cons:

• "Sorry to say our haddock and chips were pretty awful."
• "Fish cake and chips were fine although portion size was small the cod however was NOT ok it had a hair on to start with."
• "The fish was fresh but the batter and chips were poor quality, very oily and tasteless."
• "The fish wasn't nice at all and was chewy and dry."
• "The worst fish and chips I've ever tasted, the fish was oily, grey and chewy."
• "The fish was rubbery and chewy and the batter on the fish was unpleasant."
• "The chips were dry and the fish was dry and definitely not fresh."

Value for Money

Pros:

• "Not badly priced ~£16 for two freshly cooked."
• "Reasonable price for seaside tbh and our tummies were full 'n' happy."
• "Excellent value for money."
• "Freshly cooked cod and chips, under £14 for 2. They were beautiful."
• "Great fish & chips, great deal (2 portions of fish & chips for £11), really quick take out service and the fish and chips were lovely, crispy and fresh."
• "Just had a lovely lunch, freshly cooked fish and chicken, all good will be back again, price was excellent £13.50 for two cod and chips compared to £8.80 each in Mablethorpe."
• "Had takeaway chips here last year, good sized portions, decent priced, staff were nice, also had sit in meal here few weeks ago, had Thai fish cakes which were nice, kids had chips n curry sauce would of got a 5 star rating as the drinks were sky high £2.25 for a small glass on lemonade."

Cons:

• "Not that cheap either."
• "Very over priced. Special meal 2x fish and chips, 2x pie and chips and fish cake and chips a whopping £38."
• "We spent about £45 on that order...... customer service costs nothing."
• "The whole meal was over priced and a complete,rip off."
• "absolutely shocking, the worst fish and chips ive ever had, need a bank loan to afford to eat here too. must have had about 12 chips and a scabby fish. never eaten something with so little taste."
• "Only one star as didn't give me the option for 0 stars, the worst fish and chips I've ever tasted."
• "The fish was cod … we asked for haddock Chips were all bits and they looked like they had been kept warm for ages."

Atmosphere & Cleanliness

Pros:

• "It’s a chippie, but it was very clean and I’d gladly go there again if I was in the vicinity."
• "Called in yesterday, well organised re covid, The ladies were all pleasant and helpful."
• "This venue has been going for years and is well worth a visit! They don't just do fish and chip meals the meal selection is wide and varied."
• "Really good fish and chips, I asked for salad instead of chips and it was no problem, fresh and good variety (not just lettuce and tomato!). Polite service and very clean restaurant. Recommended."
• "Been coming here since 2013, mainly take out but sat in today with five kids and three adults. Excellent food and the gluten free fish was beautiful."
• "We visit from Nottingham about 4/5 times a year to walk the dog on the beach and always stop at The Dolphin afterwards. We have never had a bad meal, the staff are so friendly and nothing is ever any trouble. They go above and beyond. Would recommend."
• "Ate here 2 weeks ago, staying nearby for a much needed break from lockdown. Lovely food and well organised for social distancing. Nothing like good old fish and chips by the English sea."

Cons:

• "It was absolutely awful!! I don't live in the area so I didn't know anything about this place nor have I ever heard of it but as soon as I entered there was house sale scattered all around the shop which didn't give off a safe or hygienic feel."
• "Few tables available needed cleaning."
• "The place itself doesn't do the food any favours and the surroundings are not very welcoming."
• "Popped in yesterday, and what can i say except the foods enough to turn your stomach with the amount of grease, and it's not the most welcoming place we've visited."
• "The restaurant was clean and presented well, but the staff member serving our table was rude."
• "The chips were so greasy we couldn't eat them the fish was really soggy."
• "Really disappointed in the change if chips. Really thin."