Broadway Shopping Centre Reviews Summary

Accessibility

Pros:

• "Also there are many bus routes nearby so it's easily accessible."
• "Most buses for the Bexley area stop outside at the clocktower."
• "Served by over 20 bus routes with the borough's main bus hub out front, plus ample parking."
• "Nice big shopping centre with everything you need, plenty of parking (except at Christmas!) and lifts up and down the length of the centre so never too far to walk."
• "The shopping centre has its own 2 storey car park, with the entrance in Albion Road."
• "You do have to pay for parking, but it's a reasonable price all the shops are within a short walking distance from the car park."
• "Decent parking and pedestrianised outside so nice and safe."

Cons:

• "Parking bays so small nearly impossible to exit car."
• "Car parking charges are an absolute rip off."
• "If you do stay more than an hour by one minute you've got to pay £2 for 2 hours."
• "Parking is a no-no unless you want to pay, except on Sunday when you can at least park in the adjoining roads for free."
• "Parking charges doubled in past month."
• "New parking system is terrible. Does not take credit card?"
• "Parking tickets payable by 3 or 4 machines in whole centre that only accept correct change."

Shopping Experience

Pros:

• "Has shops downstairs. Morley's, burger king, body shop, perfume shop, fragrance store, m&s food and directly opposite in centre the clothing and cosmetics store with a cafe upstairs."
• "Always clean with a wide variety of shops."
• "The centre itself has a nice clean layout with plenty of shops with a few market type stalls along its route."
• "A great place to go has loads of different shops nearby for almost anything you could want."
• "Very good customer experience. Very good quality of products, clothes and accessories."
• "A diverse range of national and local retailers offering comparison, specialist and convenience goods as well as services."
• "Great selection of shops with some hidden gems I did not expect."

Cons:

• "Presently there are quite a few empty shop units."
• "Boring. So many retailers have gone into administration or moved away that it's hard to find anything worth buying."
• "It's become very dull,with alot of empty unused shops,no atmosphere whatsoever and no interesting shops to pull in trade."
• "Over the years the variety has diminished and there are few if any specialist shops."
• "Not a bad shopping centre but not the greatest range of shops."
• "Shopping centre struggling a lot of stores Inside look cheap makes the centre look rundown it must be hard to run this centre where there's bluewater just a couple of miles down the road."
• "Very dated shopping centre, very little investment in area."

Customer Service

Pros:

• "Very helpful staff and clean centre."
• "But the staff in the shops are as polite and helpful as they have always been."
• "Staff are friendly and helpful."
• "All the people working here seem very friendly!"
• "Morleys the store, however, good customer service."

Cons:

• "Ticket barriers don't work properly. The lady behind the help button is very rude and unhelpful."
• "The jobsworth manager refused an exchange with identical cable they had on the shelf."

Facilities

Pros:

• "Excellent parking space."
• "Nice clean toilets with disabled access and baby changing facilities."
• "Lovely atmosphere..with lots to look at on the market stalls as well as enjoy all the usual shops ..and some unusual ones!"
• "Baby changing and feeding inside mall."
• "Toilet and baby change facilities. Friendly staff and secure environment."
• "Clean, tidy, well staffed in public areas by Mall employees."
• "A very convenient clean, bright, useful, and safe shopping centre with warm sheltered spacious walkways with seating."

Cons:

• "Visited this shopping centre today and the lifts were still out of order from the last time we visited a month ago."
• "For 2 weeks the parking machine on lower level east has been out of order."
• "Mens toilets very badly maintained now."
• "It's become very dull,with alot of empty unused shops,no atmosphere whatsoever and no interesting shops to pull in trade,the toilets are very old and need updating like the rest of the Broadway does."

Security

Pros:

• "I noticed that there is presence of guards and uniformed wards to keep the centre safe for everyone."
• "Security are always about and visible so you will feel safe and secure."

Cons:

• "But even with the presence of security it's hard to feel safe, comfortable or welcome."
• "This place is terrible, kids out of control, security no were to be seen."
• "Unfortunately this whole area is getting very run-down and with all the school kids that try to terrorise everyone with their constant fighting and anti-social behaviour, it is not really a place to go unless absolutely necessary."
• "Centre often violent due to large numbers of school children fighting or just being abusive in large numbers."
• "Nothing special. Felt ill at ease as no security/police presence. Constantly looking over my shoulder at unsavoury types walking too close behind."
• "Very bad, I was on my way home from work when I wanted to stop in for something to eat and browse the Christmas stuff available when I got stopped by security and told to leave."