Address: Stone Rd, Trentham, Stoke-on-Trent, ST4 8JG, United Kingdom
Phone: +441782646646
Rating: 4.4
based on 404 reviews.
Customer Service
Pros:
"The staff and gardeners very friendly and informative."
"Considering I did not spend a fortune I did not expect this level of helpfulness and politeness."
"Our waiter was Edward who was very attentive and pleasant, he enjoys his job, and it shows in his manner."
"The shops we went into were very friendly and helpful."
"Good shops with some great items you won’t find everywhere. Excellent cheese shop with very friendly and helpful staff."
"The shopping village has a wide variety of shops with mostly very friendly staff with some going the extra mile."
"The Willows Restaurant is great especially with dogs, staff friendly & efficient & enjoyed the food."
Cons:
"Very rude staff in a large number of the stores."
"Staff don't seem to have any urgency to serve customers and paying for my goods was the same."
"The staff were quite unhelpful and even a bit belligerant to us. Very disappointing to an otherwise great experience."
"The main centre has lots of lovely things to buy but the issue is the speed in which the staff work."
"As a local resident some of the shops can seem somewhat stale and lacking in new stock."
Shopping Experience
Pros:
"Well worth a visit. Lots of outlet shops covering a wide range of goods and food - didn't see one empty unit."
"Plenty of decent eateries to get a snack and a drink, and a good variety of shops to browse."
"Absolutely loved this place. So many quirky little shops with such a wide variety."
"Always love visiting Trentham Shopping Village."
"Trentham shopping village has more than 50 different kind of shops."
"A huge range of shops and cafes with a rustic and oddly festive aesthetic."
"Wonderful array of shops including clothing and shoes shops, sweet shops, galleries, and more."
Cons:
"I was a bit disappointed when we did the late night shop last week. Majority of the shops closed early and there really wasn't much of a festive vibe either."
"Not impressed at all only 2nd visit there in 10 years and its not improved much since my 1st visit... everything ridiculously high priced."
"Very disappointed!!!! Last year the light show was brilliant... this year was an Ice show which was just ok... everyone I spoke to was disappointed and would never go again.... AVOID"
"Disappointed at the number of shops all selling similar goods & the number of empty or closed shops."
"Every other store is walking, hiking gear so not much variety at all."
"But took one star off as the shops aren't really a leg up there and for the most part they're not about anything."
"I honestly do not understand the attraction of of this Shopping Village."
Accessibility
Pros:
"Pleasant to visit. Good with dogs and children plenty of flat places for wheelchair access."
"This is mostly wheelchair friendly (some shops have quite narrow aisles) and plenty of places to eat outdoors."
"Trentham shopping village is a lovely place with loads to see, you can bring the kids, dogs or the elderly as it’s flat, well spaced out and there is loads of toilets and benches."
"Very wheel chair accessible every shop wide doorways and no lips or bumps in so easy moving."
"Electric charging points for vehicles. Disabled changing place with hoist available."
"Plenty of parking spaces, the shopping area is flat and easily accessible to all a good selection of shops and food outlets, majority allow dogs in the shops and cafes."
"Great toilet facilities. Wheelchair friendly."
Cons:
"On the down side, I wish there was more disabled parking."
"But this place fails to provide parent and child parks spaces, but your fine if you have a £50k EV loads of empty spaces!!!!!!!"
"The shopping area is very dog friendly, unfortunately the Doors in and out of the shops are not very wheelchair friendly, my wife self propelled struggled to gain access due to the door bars, so without assistance which wasn't always there she couldn't go into many of the shops."
"The one way setting was excessive for those with disabilities (2 of our party)."
"Also they used vans to close the roads, which also meant people with pushchairs and wheelchairs could NOT get through!! Very very poor planning!!"
"Hate what the garden centre has done by forcing you to trek all the way around to get to the coffee shop etc. Thoughtless as regards those with limited mobility."
"However, for the overall size of the car park, more should be made into disabled spaces with extra room for access as on most days the disabled spaces are often all full at busy times."
Food and Beverage
Pros:
"We arrived and headed straight to the restaurant in the garden centre for a lovely lunch."
"Had a great afternoon wandering around here, very dog friendly, had a lovely hot 'moulin rouge' pie with onion gravy to take out from pieminster, great value for money and went down a treat."
"Restaurants were also in abundance with plenty of choices from low to high range pricing so something for everyone."
"Plenty of choice for eating/drinking."
"Good cafe's and choice of food / drinks."
"Restaurant in garden centre was beautiful. Have the fish and chips, amazing!"
"A very good choice of cafe's and food outlets, clean, good food, with available seating inside and out."
Cons:
"Only downside to it was the prices in the cafe! Quite expensive charging £2 for a 500ml bottle of pop and £1 for a standard bag of crisps!"
"Some of the outlets are a little pricey and the food in some of the café a bit bland."
"Beware though on our trip we were given dirty glasses so I asked for clean ones only to be told the dirt was from the dishwasher."
"Service is slow for tea and coffee and the scone was dry and you had to ask for jam and butter, which didn't help the taste."
"White Hot Chocolate tasted only of warm milk with the tiniest hint of white chocolate, and the Luxury Hot Chocolate had hardly any taste of chocolate either!"
"I also didn't appreciate the pools of vomit on the ground coming from the chip shop."
"Coffees generally a bit expensive and struggle to find a quick lunch under £12 each."
Parking and Transportation
Pros:
"It has free parking."
"Site parking is ample and free."
"Conveniently close to the motorway and there's plenty of free parking."
"Parking is free and there are plenty of spaces."
"Free parking each is another positive."
"Parkings free and plenty of spaces."
"Plenty of free parking including disabled, parent and child and electric car charging points."
Cons:
"However my one big bugbear is the parking or the lack of it and the small size of the spaces."
"The only downside was the parking but that is to be expected with somewhere that is so popular."
"Large car park, however spaces can be at a premium during busier periods."
"My only gripe is that the car parking spaces are narrow, not masses of room to manoevre unless you have a small car."
"Very large car park with disabled bays."
"Plenty of car park spaces."
"There's plenty of parking, which is a good thing because it gets busy."