Ash Tree Reviews Summary

Staff and Service

Pros:

• "The management and staff are very helpful. Always making sure everywhere is sanitised before and afterwards."
• "Friendly staff that make you feel welcome."
• "Staff where polite and professional not over powering like some other places."
• "Staff attentive and polite."
• "The girls who were there were great - polite, helpful and as efficient as they could be given that there were too many customers for staff."
• "Service was very good, staff were friendly and helpful."
• "Staff were so friendly and food was amazing."

Cons:

• "We had to tell the staff 3 times."
• "Then we don’t get our sides. I ask the waitress, who tells me she’ll go get them. After 20 more minutes, nothing."
• "The service was appalling and rude, the gentleman working demonstrated a hostile attitude towards my son, who is 11 years old."
• "Asked the waitress for some cutlery for my one year old and she said there's no children's cutlery and walked off didn't even offer to give me a spoon to feed her."
• "The youngish lady with light brown hair in a ponytail needs to be sacked you could see her bullying staff taking the mick out of them she made us feel uncomfortable."
• "The service was moody and unfriendly."
• "The young waitress brought our food over, to which she just said 'the one with 2 eggs' and put it down and walked off! I found this extremely rude."

Food Quality

Pros:

• "The food was absolutely lovely and the poor staff worked really hard."
• "Sunday lunch was delicious and the meat dish generous and satisfying."
• "When our mains finally arrived it was nice and hot and very tasty."
• "A standard Marston's food menu but what we had was cooked well."
• "The food was beautiful and very generous portion sizes, it was served hot."
• "The food was a-mazing! No criticisms from any of our party."
• "Food was amazing and the staff really nice!"

Cons:

• "Food wasn’t very nice at all the pie was cold and the gravy wasn’t just normal gravy as what was described in the menu."
• "The chicken in the burgers had apparently been cooked for a few weeks."
• "Probably the worst food I’ve tasted ever, looked like boiled bacon, everything was cold."
• "Waited 40 mins for food, when it came everything was over cooked and just warm."
• "Absolutely rubbish very few customers but had to wait well over an hour for food."
• "Disappointed we found that the chicken was a little dry no hot source either."
• "The food when it finally arrived was most definitely not up to the standard we have had in the past, it was poor quality, very poor presentation."

Ambiance and Facilities

Pros:

• "First place we’ve been that had a clean high chair with all straps in working order."
• "Grounds and little park all clear from rubbish, very well kept."
• "Loads of parking and a fence-protected children's play area."
• "It has a really nice outdoor area next to a canal. Brilliant in the summer/nice weather and inside the atmosphere is relaxed and friendly."
• "The atmosphere, while typical for a chain, is complemented by neutral decor, a TV in one room, and festive decorations that enhance the overall experience."
• "Took our dog here with us, great little enclosed area by the canal where we could happily let him off lead."
• "The pub/restaurant and it's facilities are clean."

Cons:

• "The venue is nice and clean but the food is shocking to be honest.....its not two for one as the prices are massively over inflated to cover the cheaper dish."
• "The ‘welcome’ we received was underwhelming."
• "The ladies bathrooms were also looking a bit sorry for themselves with a toilet seat missing from one of the stalls."
• "Overcrowded pub, with kids running around, I didn't feel comfortable."
• "However the toilets didn't smell too fresh..."
• "We were asked to move and sit in the bar area after we had eaten was not allowed to sit outside to enjoy the evening."
• "My mother in law likened it to being in a motorway service station."