Location Location Estate Agents Reviews Summary

Customer Service

Pros:

• "I would like to mention Emily in particular, who found me my flat and was fantastic throughout."
• "Amanda has been an absolute star ensuring that during the whole transaction I was well informed."
• "Agents Anna and Pantelis were courteous, helpful and responsive."
• "Adam in particular was an absolute pleasure to deal with."
• "They were available for any questions or queries we had immediately."
• "Will and William, the head of property management and maintenance contractor were always available and approachable."
• "The team were efficient, helpful and seemed to genuinely want the best possible outcome for me."

Cons:

• "One star deducted as emails to some team members are sometimes not answered."
• "The initial selling process was not quite as expected and we found it difficult to get in contact with the agents at times."
• "One star deducted as emails to some team members are sometimes not answered and one team member was incredibly hard to get hold of on the phone and did not always return calls once the offer I put in was accepted."

Professionalism

Pros:

• "Location Location have been very helpful, straightforward and professional from the start."
• "Anna and Drew were incredible at selling the property and Lauretta managed the very tricky sales progression process amazingly!"
• "Jazz and Kristina were friendly, funny, and very professional throughout the process."
• "Really great support throughout what was a challenging sale."
• "I have been incredibly impressed by the level of service I have received."
• "They are knowledgeable, professional and a pleasure to deal with."
• "Lauretta - a force to be reckoned with. A pleasurable whirlwind, force of nature."

Cons:

• "After a few months the buyer pulled out (their personal situation had changed)."

Communication

Pros:

• "They’re very good at getting back to you when they promise to (a rare quality in the industry)."
• "Clear and transparent communication, kept all the promises before and after the move."
• "Anna Takkou has been brilliant: she is friendly, professional, knowledgeable, reassuring and always quick to respond."
• "What set them apart was the thought that went into the marketing/pricing strategy and the energy they showed in getting buyers in."
• "The whole LL team were incredibly kind and helpful throughout - couldn't recommend them enough!"
• "The team is mature and experienced."
• "Lauretta from Location Location was really brilliant when working on my house purchase. She was always quick to reply and great at communication."

Cons:

• "The seller's solicitors were delaying the sell a lot, but folks from Location Location did what they could to manage and speed things up."