Chase Gate Reviews Summary

Food Quality

Pros:

• "Top quality food, drinks, and sauces."
• "Can’t go wrong with the food it’s delicious, lots of creative options."
• "The food was absolutely delicious."
• "The food here is delicious and it is quite spacious inside too."
• "The food was well cooked and thoroughly enjoyed in such a pleasant environment."
• "The food was lovely really enjoyed it was all fresh and cooked to perfection."
• "The food on our recent visit was fantastic, I ate every bit."

Cons:

• "Our fish and scampi had black burnt batter over them and my son's mashed potato was grey in colour."
• "Food not great, quite greasy, and portions have gotten so small."
• "The vegan dishes however were rank."
• "The mixed grill - steak was cold, chicken cold and slimy."
• "Food was edible but not enjoyable."
• "Awful food burnt and inedible."
• "Very very poor food, my order was the lasagna with salad, the salad was a complete mess, soggy, no flavour."

Service

Pros:

• "Fast speedy service by all the staff! they are all full of positive energy."
• "Drinks came quickly and food wasn't far behind."
• "Been coming here for years, came again tonight and although very busy food came out speedy."
• "Staff very pleasant and worked very hard."
• "Our waitress was Steph. She was a lovely friendly girl, and helpful especially to a lady with a push chair that wanted to descend the 2 steps."
• "Came here for food with the family today. Service was great very polite staff and didn't have to wait too long for the food."
• "Staff were really friendly, fabulous customer service."

Cons:

• "Service was bad no staff around when we entered."
• "And staff acted like they didnt have time for us, and literally threw the plates at us."
• "The service was shocking no one even asked if everything was ok."
• "Nobody once came and asked if food was ok."
• "Waited a while to be seated while several staff members walked past."
• "Generally terrible service. Even after the raw food nobody checked to see if everything else was ok."
• "No check back and staff were not behind the bar to speak to so just left."

Price and Value

Pros:

• "Two meals and drinks for £20."
• "We are both pensioners, but found the prices reasonable."
• "The meals are very well-priced and taste great."
• "Good choice of food, reasonably priced."
• "Staff were really nice, prices were very reasonable."
• "Price wise, it's fabulous."
• "Friendly staff, lots of parking and excellent prices!"

Cons:

• "paid for peppercorn sauce.. which didn't come.. had to ask 2 different people before it arrived about 20 mins into eating."
• "Not once had I asked for my money back and just wanted food I could eat.. £53 was our total bill so it was a lot of money to spend considering I couldn't actually eat my food."
• "Supposed to be a birthday celebration, waste of £60. Won't be back in a hurry!"
• "Altogether probably the worst experience we have had at a hungry horse and for £33 we would of been better off and enjoyed it more going to McDonalds."
• "Totally disgusted for £45 per person."
• "Food prices OK, drinks prices high."
• "The cost of our meal came to just under £23. I think that for this amount it really wasn't worth it."

Cleanliness and Maintenance

Pros:

• "The facilities are clean and well maintained."
• "Nice clean family pub with separate bar area for adults just wanting food & drinks."
• "The staff were very courteous and the place was very clean."
• "Cleanliness of the pub was really good too."
• "It is a clean, spacious pub with quiet areas too."
• "Really nice clean and tidy place staff was really professional."
• "Nice place, always clean tables and lots of spaces to choice from."

Cons:

• "Toilets mens and woman's stunk of stale wee."
• "Greeted with the awful smell of urine and sticky menus."
• "The place smelt really damp and unpleasant. The window sills looked all rotten and dirty."
• "Sticky horrible tables and stained walls and ceiling, looks like leaked at some point and not repainted."
• "Tables filthy staff made half hearted attempt of cleaning it."
• "We were seated and the place was filthy, food on the floor and dirty tables."
• "Very, very run-down building and decor."