McDonald's Reviews Summary

Customer Service

Pros:

• "Probably the best mcdonalds in the area. Very quick drive through and table service inside the restaurant is always fast."
• "Service is usually fast here, they rarely get my order wrong."
• "Service is quick most of the time. Great table service."
• "When using the drive thru I have rarely been kept waiting and when ordering to eat in they also have table service which is a huge plus for me."
• "Confused as I ordered, paid, received food within 3 minutes. Not only that but the food was all hot and the staff were professional and friendly."
• "Hi, Actually was not that bad, nice friendly staff polite, food seem nice and fresh, wasn't lot of people inside, busy with food delivery riders."
• "Lovely service really nice pleasant people."

Cons:

• "This place doesn't even deserve a star what an absolute shambles of a place, staff with poor attitude and arrogance."
• "The staff here need training badly on customer service."
• "Absolutely terrible, one of the worst McDonalds in London, almost never had a correct order."
• "Went into the store to place my order and was completely mistreated by the employees."
• "RUDE staff and incompetent manager!!!"
• "The waiter staff and staff at the till were fine but the cleaner tonight in this McDonald's was extremely rude!"
• "Disgusting manners from the staff."

Facilities

Pros:

• "It's a Mc Donald 's so you know what to expect. This one is very nicely setup with a little play area / climbing frame for kids, tablets with kids' games."
• "A medium size branch with child's play area and drive through."
• "Good on site parking and drive through, there's a natural struggle finding parking during busier priods."
• "One of the better McDonald's I've been to. There always cleaning going on, inside and out showing some pride is taken in their surroundings."
• "Decent McDonald's spot with modern facilities (e.g. self-service) and the staff I interacted with were generally nice enough."
• "Standard McDonalds set up conveniently located just a few 100m South of the M25/A10 junction(25)."
• "More space inside now."

Cons:

• "The food served here always looks like its been thrown together and not placed in the bun with care."
• "We got our food cold and chips were soggy and smelt like urine."
• "Wrong order delivered with 3 different vehicles half hour apart also spilt drinks and did not replace as promised."
• "This place gave me food poisoning while I am 9 months pregnant fries weren’t cooked properly and cold to the point u would think they been there over night the burger looked like it has been stepped out and scrunched up."
• "Absolutely disgusted with this mcdonnalds, I ordered from uber eats and they delivered pretty quickly(nice one uber), On opening my bag I noticed that they did not pack my big mac and 4 sauces for my nuggets."
• "Worst macdonalds I've been to the screens on which you have to order from were do dirty I really couldn't believe it."
• "I found hair in the food ... I saw mice crossing the toilets ... it's disgusting .. I don't recommend this mcdonald."

Order Accuracy

Pros:

• "This is the 2nd time I've ordered and there is a full meal missen."
• "So so mcdonald's. Quite close to the motorway so may also suffer from paying motorway trade. Foods ok but not what you expect from this chain."
• "It’s gets busy and sometimes the drive thru can be a nightmare but it’s one of the better McDonald’s for quick service compared to others in the area and don’t tend to get your order wrong."
• "Food was great as usual from McDonald's I did have an issue with my order but once the staff were told it was rectified straight away."
• "I find this McDonald's always has reliably clean restrooms so if you are on the go, and need to go. Go here."
• "Food was hot and tasty. Toilet was clean and tidy. Same tables and everything."
• "The double bacon and egg Mc muffin meal was delicious."

Cons:

• "Worst service in any food outlet anywhere. Always have to wait in the car park as they never have food ready for drive thru customers."
• "Not happy at all, the food was delivered very cold and soggy not eatable at all."
• "Never get the orders right so check carefully before leaving the window."
• "After waiting by the machine for drive thru and giving up after 5 minutes as not responding we go inside, order, drive 15 minutes home and have items missing even after asking if it was all there."
• "I said to the girl on drive through no cheese in my burger she said ok but on the screen it still showed cheese."
• "This is by far the worst McDonald's I have ever been too."
• "The WORST McDonalds in the UK. Never gets an order correct and the food is never fresh or hot."