Arco Lounge Reviews Summary

Food Quality

Pros:

• "Food was quite nice in terms of portion sizes and taste."
• "The food they do here is so gorgeous."
• "Really nice food, particularly their vegetarian fare, at reasonable prices."
• "The food is good and the chips are delicious."
• "The food is always top notch."
• "The food is absolutely gorgeous. Especially the tapas!"
• "Food is amazing especially pulled beef brisket chilli."

Cons:

• "Lately the food has not been to a good standard. It takes ages to come out and then it's either overcooked or cold."
• "Quality of food deteriorated."
• "Another meal was the beef brisket burger.... Burnt."
• "Food is mediocre."
• "The food was also horrible, broccoli was over cooked, avocado was in a state, and my chicken wasn’t cooked properly either."
• "Food very plain."
• "The food is never hot."

Service

Pros:

• "Friendly go the extra mile staff."
• "Staff was so informative and helpful as soon we entered the door."
• "The staff couldn't do enough brilliant place to eat would highly recommend."
• "Staff welcoming and friendly."
• "The customer service was first class and the drinks were amazing."
• "Staff are friendly and able to answer any queries with patience and a smile."
• "The staff are wonderful."

Cons:

• "The service was incredibly slow and the waiter looked miserable."
• "Service not very good at all."
• "Standards have slipped. Veg options are great but today's visit sealed how poor their service is getting."
• "The staff seem less friendly lately: no greetings, no smiles and any attempt at being pleasant is met with a cold stare."
• "Staff members are horribly overworked."
• "Overall service really needs improvement."
• "Service was ok, bare minimum needed to not come over as rude."

Atmosphere

Pros:

• "The staff are friendly and polite, the atmosphere is chilled and welcoming."
• "It's a very nice place to go with a great atmosphere."
• "Always a good vibe at Arco Lounge."
• "Really nice atmosphere. Excellent separation between the tables for covid."
• "Great atmosphere, suitable lighting."
• "Love the atmosphere."
• "Always a nice atmosphere here and the food is good."

Cons:

• "The place was busy and noisy."
• "The atmosphere is okay until the young and noisy children arrive."
• "The atmosphere was brilliant: yellow glow thought the restaurant, eccentric interior and vibrant music."
• "Atmosphere nothing special."
• "Gives impression it's a down market place on Harborne High Street."
• "The atmosphere is ok."
• "Visited tonight, nightmare with covid restrictions not a relaxing experience at all."

Pricing

Pros:

• "Prices are extremely reasonable."
• "Great value for money."
• "The breakfast is so wholesome, large portions and great value for money."
• "The food is reasonably priced."
• "Everything is reasonably priced."
• "Good value."
• "Food and drinks absolutely brilliant and reasonably priced."

Cons:

• "I would say perhaps portion size isn't great but that may be reflected in the prices."
• "The portions for the price are on the small side."
• "We found the fries and mac and cheese to be poor portion sizes for the price too."
• "Very over priced for the way the foods tastes which is bland."
• "Price wise, I would say the processo is included, not 'complimentary' as stated in the menu otherwise £20 for a main and a desert is a bit steep..."
• "Overpriced, small portions."
• "The price is high, compared to the food quality."

Facilities

Pros:

• "Well behaved dogs are welcome."
• "Great place for children who can play board games and a kids menu."
• "The facilities are nearby & are easy to access."
• "Ground floor and accessible."
• "Free Wifi."
• "As an added bonus dogs are also warmly welcomed."
• "There are both vegetarian and vegan options. There are also gluten free options."

Cons:

• "No parking outside."
• "There is no free parking and all parking would have to be in a paid car park etc."
• "Toilets upstairs which may not suit all people."
• "The toilets are in a bit of an odd position with a creepy corridor stolen from the set of the Shining!"
• "The toilets are upstairs and down a long corridor, and they are clean and tidy."
• "Disabled access although possible would be very hard through small doors etc. and table layout."
• "The place is quite cramped because it's small."