Bannatyne Health Club and Spa Reviews Summary

Facilities

Pros:

• "The facilities are brilliant."
• "Facilities are just top, they have pretty much everything you could ask for."
• "The pool, sauna and steam room were clean and modern."
• "The pool and surrounding area was very clean."
• "There's a full spa offering treatments, 2 big class studios with sound systems etc, great size pool that's often warm and always clean, jacuzzi, sauna, steam room."
• "The steam room, sauna and changing rooms are clean and well presented."
• "The Changing rooms were spacious and clean."

Cons:

• "The pool is full of kids and 'steam room and sauna' are about as big as a downstairs clockroom."
• "Expensive for what it is, pool area and changing rooms in need of some TLC."
• "The facility is not as shown and presented in the pictures."
• "The whole building was not luxurious at all, just like a council leisure centre."
• "The whole place looks a bit run down."
• "Pool area in need of an update."
• "The pool/jacuzzi area feels cheap and needs a revamp."

Staff & Customer Service

Pros:

• "All the staff were friendly and welcoming."
• "the staff were very pleasant and helpful from start to finish"
• "The man on reception was very friendly and welcoming, and showed us around."
• "The manager has the best customer service I have ever witnessed anywhere, she is amazing."
• "All the staff (receptionist, 2 lads working in the café, therapists) were extremely welcoming, friendly and couldn't do enough to help."
• "The whole team were so friendly, attentive and welcoming."
• "The staff on reception were very friendly."

Cons:

• "The staff on the desk were a little unorganised."
• "The one on reception had no customer skills."
• "Don't waste your money here. Overpriced leisure centre with appalling staff."
• "I am very disappointed with the response from the staff who seemed to have a ‘sorry but tough attitude’."
• "Some staff were lovely others made you feel uncomfortable as they weren’t very friendly."
• "The staff were unbelievably rude."
• "Staff was not helpful at all from beginning of making the appointment in the first place."

Spa Treatments

Pros:

• "Nice facility, spacious changing rooms, lovely spa treatments."
• "Had a lovely experience. Quiet in the pool....basically had a Jacuzzi to ourselves."
• "The treatment I had was fab and the therapist worked really hard to make things better."
• "Most of all I was impressed with my massage carried out by Tegan. She was friendly, professional and the massage was excellent."
• "Nagina was without a doubt the best spa therapist I’ve ever been to."
• "The back massage and facial were absolutely divine, I would definitely return for these."
• "Had 2 treatments with Shannon and wow it was the best back massage and facial I have ever had."