Address: Eden Terrace, Durham, DH1 2HJ, United Kingdom
Phone: +441913863666
Rating: 4.1
based on 108 reviews.
Staff and Service
Pros:
"Staff at the spa are very friendly and give some of the best massages I've had."
"All the staff very pleasant."
"The staff were great from the people on reception to the massage team, fantastic."
"The customer service was second to none."
"Staff were so friendly and helpful."
"The staff were absolutely fabulous, friendly and so helpful."
"Staff I found are friendly and approachable, always happy to help."
Cons:
"Staff are very dismissive and rude, and the customer service is very poor and slow."
"Receptionist matter of fact and information given scripted."
"Unfortunately the business is quite disorganized, the cafe staff especially don't seem to know about prior bookings and aren't very welcoming."
"Staff was rude and not very helpful robes was dirty full of men drinking being loud and rude in the cafe area."
"Apalling staff. They wasted my day."
"The girls whispered to each other constantly! They were highly rude and very very very unprofessional."
"Absolutely terrible customer service bought a Groupon voucher £90.00 There was something wrong with the code and having trouble redeeming it with Banantyne at Durham were absolutely no help at all."
Facilities
Pros:
"Facilities are clean but can do with updating."
"The spa facilities are good/decent."
"Really nice facilities, pool, sauna, jacuzzi and steam room all very well maintained and clean."
"The ladies changing rooms are large, with great hot showers, and cleaned very regularly."
"The treatments were amazing, the relaxation room was lovely and the sauna and steam room were great."
"The swimming pool is beautiful, just the right temperature, the spa facilities are great too."
"The facilities are great and the staff are extremely professional and accommodating."
Cons:
"The pool area is small and was unavailable due to an aquaarobics class they hadn't said was on."
"Used to be a member; noticed prices are now higher yet the place was usually filthy later at night - dirty pool and changing rooms or always something broken."
"No loungers near the pool which was full of kids."
"The gym is also very very tired and needs a total over haul."
"The facilities are genuinely older than me."
"The rest of the spa area (pool, changing facilities, showers etc) very tired and run down. In need of a major refurb."
"Facilities in the health spa very poor, not the cleanest."
Value and Pricing
Pros:
"It's expensive but it is a good gym."
"I got a good deal on the room so good value."
"The membership is very well priced, and it’s the most affordable spa type location in the area in my opinion."
"It is fairly reasonably priced."
"Great value for money and would visit again!"
Cons:
"Disappointing POOR VALUE FOR MONEY~ bought an anniversary treat for my partner with 45 minute treatments each, arrived the 15 mins before treatments to be told check-in gave us the wrong time waited a further 40 mins as they were late at taking us in, no apology."
"Membership way too pricey for what you get."
"We were told use of pool was included then charged extra for it."
"NO ROOM SERVICE PROVIDED.Very disappointed."
"Only four beds around the pool and the cost for two people with two treatments was £149.00."
Treatments and Services
Pros:
"The treatments were good, and the girls who did them did them lovely."
"Had a lovely back massage followed by an arm and hand massage today."
"Once again a fantastic spa break, everything was perfect."
"Just had a wonderful visit today and enjoyed a beautiful facial, hand/arm massage and head massage by Amy J."
"Our massages were relaxing and invigorating."
"Treatments were amazing."
"Our treatments were amazing and the pool spa jacuzzi and all the facilities were tremendous."
Cons:
"Overall I would not recommend anyone use this place."
"They massaged for 10 minutes!! Yes 10 minutes then we were ushered out of the room."
"The beauty therapists were running late, no one came to inform us of this."
"My husband purchased me a 241 spa day present for last Christmas... Today I received a phone call from Bannatynes to say that I owed them some money for the treatments because the spa day package didn't cover all the cost."
"The only complaint we have was that both of us have large feet an are tall. The flip flops in the spa bags did not fit us and the gowns were not made for taller people."
"Massage was meant to be 40 mins however we weren't aware that's with the consultation included so was more like 25 mins."
"The spa staff are nice and well trained but again rather disorganized as to people treatments and we did not get the treatments we had booked."