Turkish Baths Harrogate Reviews Summary

Staff and Service

Pros:

• "We were then met by a member of staff called Bob. Who took us in and explained everything to us about the venue and how to make best use of the spa."
• "Shout out to the staff who are very friendly and are working hard cleaning after each session."
• "Staff were very friendly and helpful."
• "The attendants were friendly, helpful and explained how to get the best out of the experience."
• "Super friendly and welcoming staff who are happy to show you around."
• "All staff were very welcoming and informative."
• "The staff working there were really helpful and friendly."

Cons:

• "Reception staff could have been more attentive and toilets front of house were in a bit of a state."
• "For newcomers, the staff could be more informative beyond just directing to the lockers and changing rooms."
• "Very disappointing service by the lady on reception. Very abrupt and rude and certainly did not make me feel relaxed or comfortable."
• "The greeting at reception was professional and yet felt cold and uninteresting to customer."
• "The manager seemed confused about the feedback and refused to agree that a sauna should be hot."
• "Staff were loud and impersonable."
• "This all became very clear in last 30 minutes when staff became quite intimidating and aggressive/at times just rude."

Facilities and Cleanliness

Pros:

• "Building was beautiful, reminded me a lot of a miniaturised version of the Gellert Baths in Budapest in terms of style."
• "The architecture was magnificent."
• "Lovely staff and is cleaned as much as 6 times a day so it's always spotless."
• "Stunningly beautiful baths in brilliant condition, very clean and authentic."
• "It's a gorgeous building with all the old features."
• "The baths themselves are clean and comfortable."
• "Very clean, lovely staff."

Cons:

• "Unfortunately we felt the baths to be overcrowded and had to queue a lot to use the showers."
• "However, the premises where you get heated are not smelling particularly good, especially the carpets."
• "The Steam Room too small for the facility when busy."
• "Clean, but friend with mobility issues found wet tiled floors alarming to negotiate."
• "Loved the building but they allow too many people to attend a session so you have to wait for showers and each area gets overcrowded."
• "Also there were a lot of ladies with very long hair not tied up so the plunge pool was full of hair floating on the top wrapping round your fingers."
• "But the steps leading down to the baths were full of litter which looked like it had been there for a while."

Experience and Atmosphere

Pros:

• "A great place to relax in a different way."
• "What a relaxing way to spend two hours of your day."
• "You can really feel you are experiencing the atmosphere of the beautiful historical architecture."
• "The overall atmosphere is friendly and relaxing."
• "Such a lovely experience, everything was perfect."
• "The decor is beautiful and as you chill in one of the three hot rooms you relax and think about the history and different people that have come through this place."
• "The atmosphere was so quiet, relaxed and comfortable."

Cons:

• "Any relaxing we did do was quickly diminished during the changeover time when I felt quite chased to get out."
• "There was a whole gaggle of people having overt conversations and no effort by the staff to actually enforce or even remind people that it's supposed to be a relaxing silent spa."
• "Crowded, noisy, basically the opposite of relaxing."
• "If its peace and quiet and relaxation your after this insnt the place."
• "VERY noisy and that’s a shame because it doesn’t seem to be about wellness and relaxation since people are talking in every bath and it resonates on the tile walls, floor and ceiling..."
• "The steam room was a bit too intense for me, and I heard a few people yelp when touching the heater outlet near the seating by the door."
• "It was overcrowded, the heated rooms are not overly hot and there isn't really anywhere to sit."

Value and Pricing

Pros:

• "Very good price for the length of time spent at the spa."
• "The price, though affordable as a one-off experience."
• "A really enjoyable relaxing experience, the baths are very beautiful and opulent and the prices are so very reasonable."
• "Turkish baths £20 for 2 hours, really worth it for the experience and would go back."
• "Good value for money, peaceful but not rule-bound."
• "Very much a traditional type of spa but it's worth every penny."
• "Amazing fun. Great for a long catch up and really good value."

Cons:

• "Could not get a shower then had to rush to dress to get out in time."
• "Horrendously overpriced as well. Completely overrated."
• "We paid a very expensive £33 for basically one hour...would have been nice to have been informed of this."
• "Too expensive at £33 – should cost around £20 perhaps as the Jacuzzi is not included and cost £10 more."
• "It’s not good for me, it should be a flexible program, what can I do for two hours in a sauna, 4 showers and a pool with cold water."
• "Not good value for money, some suggestions to improve: Stop overselling tickets."
• "Sadly, though the baths are not to be missed, the price would be too expensive for regular use."