Address: Meerbrook, Leek, ST13 8SN, United Kingdom
Phone: +441538300385
Rating: 4.7
based on 290 reviews.
Service
Pros:
"The staff who looked after us were very attentive."
"Staff were attentive and pleasant."
"Staff attentive, service and food was excellent."
"The service here is friendly, efficient and professional."
"Service with a smile, the perfect accompaniment to a hearty meal."
"Friendly staff and quick service."
"Staff very accommodating and even gave us take away cartons so we could feed the dogs."
Cons:
"Unfortunately for us we were served by a very rude waitress."
"I believe she was rude to other customers as we told them what had happened to us."
"Upon arrival a member of staff was very ignorant to us and the service was shocking."
"The lady was very rude and didn’t welcome us only asked if we had booked."
"AVOID! Rude staff."
"Service was good, maybe a little slow but there were 7 of us and we were there on a Saturday lunchtime so it was understandable."
"Arrived for a meal at 2.45 to be told at the bar when ordering that they had ran out of food and were not taking anymore orders."
Food
Pros:
"Service and food are both at the top end of pub dining."
"It's probably the best ham egg and chips I've ever eaten, won't be long before we return 👍"
"The meals were all excellent, good portions and very tasty."
"Food is plentiful, delicious, with amazing service."
"The food is standard pub grub done really, really well."
"Food was incredible, very generous portions and very tasty."
"The food was very tasty and, because i dont like mushypeas with my fish and chips, they were more than happy to substitute this."
Cons:
"Food was average I had the ribs (4) and was just average."
"The KFC chicken burger my son had wasn’t anything special either."
"The food portions have definitely decreased in our opinion."
"Very disappointed with prawn salad....10 prawns....Lots of lettuce a few bits of tomatoes,few croutons and ceaser salad dressing for £10.95!Steak and Ale pie was very salty...."
"Got the steak pie and got about 5 chips with it, hardly any meat in the pie."
"Only tiny grumble would be slaw with burger wasn't up the standard of the rest of our food."
"The starter chicken wings was tasty but only served four pieces with that price, i expected at least six pieces."
Ambiance & Location
Pros:
"It's a lovely building."
"With stunning garden views of the Roaches, it is a great place to recover from a hike with good beer."
"The pub has a lovely atmosphere in beautiful surroundings."
"Lovely atmosphere. Exposed stone work and funk on the stereo."
"A lovely, warm and inviting pub."
"An idyllic location and a wonderful old pub / restaurant."
"This is a gorgeous, quaint pub in the Leek countryside."
Cons:
"Slightly cramped as it was so busy when we visited and there are several steps throughout, so may not be wheelchair friendly."
"Parking is an issue on a busy day."
"Parking is a pain when it’s busy."
"It was way too busy too. We had a big long table by the door, bar and toilets plus there were tables crammed in in front of ours so it was just too cramped."
"Car parking is limited so be aware, option of parking on road (tight however) or there's a reservoir 10 min (if that) down road you could park at."
"The only flip side we found was that parking was a-bit of a nightmare."
"This venue is very popular at lunch times and parking is limited."
Payment & Booking
Pros:
"Booked in advance using online booking service, had to make a change and this then had to be sorted out, which was easily done via email."
"Visited for lunch on a week day and didn't need to book a table."
"We got lucky and managed to bag a table between two reservations."
"Stopped off for a drink yesterday and easily booked a table for this evening."
"Turned up at 5 with no reservation as just passing through and took a chance, we were lucky and grabbed the last table for 2 as next empty space was 830, so I would recommend booking ahead."
Cons:
"I phoned up in the week to book a table and at no point on the phone did anyone say it was card only, when we finished our meal me and the Mrs were left red faced as they wouldn't accept cash."
"Absolutely shocking, I went here to buy 2 £30 gift vouchers... they only accept card payments!! Yet, nowhere on their website or on Google does it state that they don’t accept cash."
"Does not accept cash!? Very disappointing."
"The pub only accepts cash which I don’t agree with, nowadays it seems like some businesses don’t accept card payments and some cash, you should be able to pay with either as it’s legal tender."
"Something had gone wrong (we were told at the time that the WiFi was down) and they had no record of the booking."
"We went to the Lazy trout at 6.30 Thursday night the place was almost empty but all the tables were marked as reserved it was quiz night which we didn't know."
"At present (Covid restrictions), particularly at the weekend, you will need to book even for a drink."