Pepper Mill Reviews Summary

Staff Service

Pros:

• "Not visited the Peppermill for a few years, but was pleasantly surprised by the well-mannered staff who really looked after us."
• "The bar staff were really nice and friendly sorted me out like it was not even no trouble!"
• "Came here for my mum’s 60th birthday meal, we had a lovely time and got served by Chelsea on the bar."
• "Special mention to Shirley and Ryan made our visit extra special. See you soon."
• "The staff were excellent, very helpful, nothing was too much trouble, served everything quickly, very efficient."
• "Thank you Pepper Mill for making my 21st Birthday celebration really special"
• "Staff were very polite."

Cons:

• "We had to ask for the deserts which was nothing like expected."
• "we were asked to leave because our time was up before all of our party had even had there pudding brought to us"
• "You had hardly any desert items."
• "We repeatedly asked the unhelpful, miserable waitress, where the other portions were she kept saying they are on the way. NOT. Never turned up."
• "Was very dissatisfied with the service. Poor customer services and waited over an hour for our first course of our meal."
• "The waitress couldn't even force a smile like she really couldn't be bothered."
• "asked a member of staff where the food was, she went to the kitchen then just walked off, never came back to inform us"

Food Quality

Pros:

• "The food was of good quality."
• "the food was nice and hot and a good amount on the plate"
• "Chicken Tikka was very nice although could have been hotter."
• "The carvery is perfect, juicy gammon, beef and turkey with carefully seasoned veg, with gravy and your choice of sauces, it’s all you could want."
• "Food excellent."
• "Food was really good. We had a carvery each, very happy. Very yummy!"
• "The food was really nice too, the cowboy burger is the one for you burger lovers, the flavours are all there!"

Cons:

• "£6.50 for a slice of disgusting cake pretty much a joke all round."
• "2 adults 1 under 3, spent over £100, food was poor."
• "However there was more food items that you didn't have than what you did."
• "Food wasn't delivered as described in the menu things missing when the food was delivered to the table."
• "The cocktail pitcher we had was also not nice, we left most of it."
• "Carvery meal extremely poor."
• "Food was running out, no mash, choice of 3 veg which were dried up and cold."

Value for Money

Pros:

• "Advised me on the best offers of dishes they have currently. This resulted me to save some extra money."
• "Extremely good value for money and very tasty."
• "Well worth the money and really nice food."
• "The offer was any burger and drink for £11.50 which was fantastic quality and value."
• "We all had the carvery and found it to be very nice, well portioned meat and a good selection of veg."
• "Been twice for a carvery and the meat and selection of veg has never disappointed 100% worth the price."
• "Lovely experience, staff were friendly very welcoming and made sure everything was to your satisfaction and food was great."

Cons:

• "Just a waste of £50 Don’t think we will be coming back soon, shame as it’s always been good before."
• "Very expensive drinks, limited choice."
• "We were given a £20 voucher as told no-one there could give us anything more which chances are won't get used and wouldn't cover 2 meals!"
• "Very expensive, mains and dessert over £130 not very good value for money, i will not be returning anytime soon, extremely disappointing."
• "No carvery on the day I went don't know why... Very short staffed so service was lacking waited an hour for fish and chips which is 13.50 not value for money as you get a tablespoon of peas and a handful of chips."
• "Ridiculous for nearly 40 quid with my partners pie also."
• "Very poor setting now, no carvery it has been stopped only available sundays, tables very sticky."

Atmosphere & Cleanliness

Pros:

• "Lovely clean restaurant and helpful staff will definitely go again."
• "Lovely atmosphere, cosy and relaxed."
• "Greeted by the very lovely Shirley, who is a great ambassador for the pub. Friendly, attentive and great with a bit of banter."
• "Great meal, great service and excellent value for money."
• "Cleanliness of the pepper mill was good."
• "Lovely decor, very clean."
• "Greeted on arrival and made to feel welcome by the staff."

Cons:

• "The tables are to the point where the wood has gone sticky because of the age and constant wiping that is obviously needed to keep it clean in between customers."
• "The tables were filthy and obviously hadn’t been cleared from previous guests."
• "The ladies bathroom, in particular the sinks and doors were not very nice."
• "The first table we sat at was crawling with ants."
• "One of the drinks had something floating in it and the table was dirty"
• "Toilets not good paper soaked in water thrown all over the floor and on the walls and dry paper all over the floor also."
• "the table beside us was with dirty dishes and was never cleaned up during my almost 2 hours stay"