Lookers Ford South Woodham Ferrers Reviews Summary

Customer Service

Pros:

• "The service I received was excellent."
• "Ben Gooding was incredibly helpful, professional and did all that he could to get me the best deal possible."
• "Tia-Alyce Bolden 1 of the car sales persons at Lookers was so amazing by helping me to get the right car and a really good deal."
• "James was very professional and warm at the same time. He came on the test drive with me and we went ahead with the sale."
• "Tia was extremely friendly and helpful from start to finish unlike another main dealer not that far away."
• "Ben also took the time to explain how the audio screen worked (to set up phones etc)."
• "Natasha was very helpful. We wanted to go in buy a car without all the bull that you sometimes get with dealers."
• "Fantastic customer service. I dealt with Tia who was very friendly and polite and made the whole experience a delight."

Cons:

• "Really disappointed, Lookers Woodham Ferrers were so helpful at the start but now they’re not interested and won’t help."
• "Customer service provided needs some improvement, text messages about progress of the car arriving hours after the car was picked up."
• "Had appointment arranged with James but when arrived told he was with someone else."
• "The car we had test try had not been cleaned and was quite honestly dirty, no seals on doors, fingerprints everywhere, COVID?"
• "Upon looking at receipt ⅔ of final cost went towards manual labour."
• "I wish to thank Ben Gooding for helping me with my car purchase. He was absolutely brilliant! I felt at ease the minute I walked into the showroom and nothing was too much trouble."
• "Just been into Lookers South Woodham Ferrers for the second time in as many months. The first was due to another garage actually breaking a part on the car when carrying out some work."
• "Booked an appointment online and turned up to find out that staff were not aware of my appointment and they had sold the car I booked to see."

Vehicle Quality and Condition

Pros:

• "The car was delivered quickly and in immaculate condition."
• "Absolutely 1st class service, the car was ready for collection on Monday in immaculate condition."
• "The car when delivered was spotless and Ben also took the time to explain how the audio screen worked."
• "Brought a Ford Puma from here and just want to say what a fantastic service I received. Although there was an initial problem with the car after purchase it was rectified and compensated within 24hrs."
• "All the Docusign process couldn’t have been easier and the team couldn’t have been more helpful-right through to the delivery of the vehicle to us in Devon."
• "Cannot recommend this dealership enough. Went for a look on Sunday and had my car sorted by the following Saturday."
• "James was very knowledgeable, keen and eager to sort this car within a matter of urgency couldn’t recommend him enough."
• "Fantastic customer service. I dealt with Tia who was very friendly and polite and made the whole experience a delight, answering all my questions quickly. Viewed the car on Saturday and was ready to pick up on Wednesday."

Cons:

• "Really disappointed, Lookers Woodham Ferrers were so helpful at the start but now they can’t resolve the problem."
• "I was pleased that the dealership was able to take the car in but as the work progressed more issues were found and costs increased."
• "It had not been cleaned (which is something I have come to expect when my cars are serviced at the dealership), it was completely covered in frost."
• "After purchasing my car in September 2020 when I was promised that the services had just been done, my breakpads and disc warn out after 8 months."
• "I bought a Mustang from them that was supposed to have years left on its body warranty, not only did they not tell me it didn't they encouraged me to spend more money."
• "The car had to be returned the next morning because the new cambelt had slipped."
• "It was the first Service, 2 Year/18,000 miles, so I was disappointed to find out that the brake fluid was not part of the 'full' first service?"
• "Booked an appointment online and turned up to find out that staff were not aware of my appointment and they had sold the car I booked to see."