Footpatrol London Reviews Summary

Customer Service

Pros:

• "Brilliant service and comms but let down by courier, however was proactively kept informed of situation by footpatrol."
• "Love this place! They have exclusive trainers and super knowledgeable on their stock and what stock is coming in and what has been out."
• "The shop itself is somewhat of an on-going artwork piece and they always come up with different display concepts for certain footwear releases."
• "It's the one seller with which I've managed to win the most hyped shoes through their launches."
• "Can't recommend them highly enough :)"
• "Good packaging, arrived 4 days after ordering, right size, right colour, right everything."
• "I'm so happy with my order that I decided to."

Cons:

• "I have never experienced customer service this bad."
• "The whole company is useless! Shockingly run business."
• "What a disgusting disgraceful company."
• "Probably one of the worst places to order online from in the UK, use them as a last resort."
• "Utterly Appalling Service Buyer Beware!!"
• "Why are you charging for out of stock items then delaying refunds. Absolutely appalling!"
• "Worst online shopping experience I have ever had!"

Order and Delivery

Pros:

• "I posted trainers back, return slip states refunds are processed in 48 hours and money will be back with me within 5 days."
• "The shoes are in pristine condition, love them."
• "Ended up returning to them unused and as soon as they received it they refunded my PayPal within a day no questions asked."
• "Ordered some hard to find shoes and had them shipped to Australia."
• "I ordered a pair of trainers on Saturday at 3pm and they were delivered on Monday via EVRI at 11:45am."
• "Ordered the Carhartt 95s on Thursday morning, arrived Saturday morning, Correct size. with the super saver delivery."
• "Ordered on Friday, a pair of Jordan’s for my little boy. Arrived on Sunday, going to have a very happy boy on Christmas Day."

Cons:

• "Huge drain on time and such a hassle."
• "I have now been charged twice for 1 pair of shoes!!!"
• "Absolutely disgusting service, ordered an item a month ago and received it but didn’t like it so returned."
• "Was refunded delivery fees due to a delay then told a day later I wasn’t getting my order because it wasn’t in stock / didn’t exist."
• "I have not received my trainers after 10 days."
• "I am still waiting for my £300 refund."
• "Don't expect quick delivery next day, I have ordered shoes on 5th July and I have paid for next day extra delivery."

Product Satisfaction

Pros:

• "The shoes are in pristine condition, love them."
• "Good packaging, arrived 4 days after ordering, right size, right colour, right everything."
• "I'm so happy with my order that I decided to."
• "The shoes came in today, in the correct pair and size, and in 8 days from London to the US!"
• "rlly happy with the quality of the shoes and box, will 100% be ordering off this website again 5/5 stars :)"
• "The box was in perfect condition and the trainers were in perfect new condition. Thank you"
• "Very happy with my delivery and look forward to buying more shoes in the not too distant future."

Cons:

• "I would never shop with this company again and would also urge you to AVOID LIKE THE PLAGUE, if you value your hard earned money."
• "I have not received my trainers after 10 days."
• "I am still waiting for my £300 refund."
• "Jordan's delivered today. No outerbox, resulting in the original box being dented and with dirt marks."
• "Do not use Footpatrol as they are very unreliable."
• "I still to this day haven't gotten my money back."
• "Ordered next day delivery, near enough a weeks gone past and still no trainers."

Customer Support

Pros:

• "However I'd like to point out out the staff instore provide banging customer service and are always lovely and know their stuff."
• "Very nice store with extremely helpful staff."
• "Keep up the good work!"
• "Great company would definitely recommend."
• "Footpatrol is actually a good store - I've had only one issue online which was resolved quickly, speaking to the instore team via online chat has been smooth in the past and the instore experience is nice (good store, nice employees)."
• "Been going here for many years and have met a lot of friendly staff."
• "The best experience I've had buying trainers the staff are really supportive and made me feel welcome."

Cons:

• "Their customer service department is terrible."
• "Quite possibly the worst online retailer ever!!!"
• "Garbage service and support. Won’t ever shop with them again."
• "Terrible service."
• "Got a confirmation email they have received my return and was making a refund to my paypal account which gets credited immediately, 3 weeks down the line and no refund!"
• "REALLY TERRIBLE customer service from these guys."
• "DO NOT ORDER, worst customer service I have ever encountered."