JD Sports Reviews Summary

Customer Service

Pros:

• "Great shop, friendly and helpful staff."
• "The service was really good as well, the person servicing me went through 3 trainers with me and different sizes, all the while with very good customer service."
• "Fantastic staff... They are happy to help... novel computer system that shows you via a computer screen if the size of the trainer you require is in stock !!!"
• "Staff were very polite and attentive."
• "Great customer service- all friendly and helpful."

Cons:

• "Had a received waste service at Westfield Stratford ever. Manager Kieron was so unprofessional showing his behaviour."
• "The worst customer service I ever had the manager Aiden or something Like that was very rude, disrespectful."
• "If I could give a zero I would. The most appalling customer service."
• "Really lacking in service and was shocked out just how poorly trained the staff came across."
• "Poor experience from 2 members of staff at this store. Sour faces and it felt like a chore to serve me."

Store Environment

Pros:

• "The new JD is much more spacious now. There’s more room to shop."
• "Various different apparel and footwear for juniors, men and women."
• "The variety of trainers here at Westfield Stratford JD is very good, I found some really nice trainers, some cheap ones and some more expensive ones."
• "Good branch within the shopping centre."
• "Huge store with a big range of top quality items."

Cons:

• "The store has no air conditioning and they had one fan for the entire store today which was woefully inadequate."
• "The music was painfully loud, that after less than five minutes I have leave."
• "Firstly, the music is way beyond loud, the vulgar music reaches the back of your eardrums."
• "The store was ridiculously hot, I feel sorry for the staff because those big fans are just blowing more hot air around."
• "It's very loud in this store. Music blasting."

Product Availability

Pros:

• "Also very helpful in checking to see if items are available in your size."
• "The assistant offered to let me pay using a portable POS unit that she was carrying - sure, it's got to beat queuing at the till, right?"
• "If it's not in stock they offer to deliver at home or collect in store."
• "Great Selection of clothes and footwear."
• "I love the layout of this store esp the trainer section it feels futuristic with the lighting and the way the trainers are displayed on the racks excellent!"

Cons:

• "left shop without shoes!!!"
• "For such a big jd there stock is terrible."
• "Tried 4 different trainers & no stock"
• "Their trainers department is a nightmare, they are totally disorganised and they have left us waiting for up to an hour and forty minutes only to be told those trainers in that size were not in stock."
• "Been told by staff/manager that I couldn't try on both trainers while purchasing them. One shoe only."