Spencer Harvey Estate & Letting Agents Reviews Summary

Customer Service

Pros:

• "Richard was terrific from the moment he became involved, until we finally completed."
• "Vanessa, she was very friendly and helpful."
• "Nothing was too much trouble and they went above and beyond to help us!"
• "The team at Spencer Harvey were amazing. From start to finish they were lovely to deal with and friendly."
• "Ginene at Spencer Harvey has been fantastic at getting our sale over the line."
• "I beauty paraded three estate agents to sell my parent's house and... Spencer Harvey were so positive from the outset."
• "Highly recommend Harvey Spencer as a letting agent. Kate the lettings manager is proactive and takes great pride in her profession."
• "The communication with the branch was excellent, via email and over the phone, and nothing was too much hassle."

Cons:

• "They leave their tenants without heating or hot water for months at a time. Avoid like the plague."
• "The agent missed our appointment for a virtual viewing... Completely and totally unprofessional and unfair to treat people."
• "Horrible experience despite never missing a payment and always remaining polite and courteous to them."
• "A Little Warning - Do not Rent through Spencer Harvey Stockport."
• "Horrible experience and we are glad to be clear of this rogue letting agency."
• "Absolutely shocking communication, been waiting 9 months for repairs to be done."
• "Just had a leaflet put through my letterbox bogging up Spencer Harvey. The problem is they have very poor customer service skills."
• "Was a tenant for over 5 years but they are not good in doing inventory checks, long story short, advise to other people before you move in make sure take clear pictures."

Efficiency and Effectiveness

Pros:

• "Spencer Harvey rented my property for me and I'd have no hesitation to recommend them to any landlord."
• "I purchased my first home through Spencer Harvey earlier this year and was super impressed with the service provided."
• "Having had a bad experience previously with Edward Mellor I was becoming disillusioned with the buying process. I found Ginene at Spencer Harvey incredibly genuine."
• "Ginene was great, very dynamic, energised and committed to her job. Very professional attentive and prompt in everything."
• "I’ve always been told that buying a house is as stressful as getting married. Well, I haven’t got anything to compare however I have been more stressed trying to buy cheese for Christmas than buying a house from Spencer H."
• "Spencer Harvey are by far the best letting agency I have had the pleasure of interacting with."
• "Fantastic experience working with Spencer Harvey! Morgan, Patrina and James are prompt, professional and friendly."
• "I was extremely happy with the service provided by Leila Sadeghi. She always responded extremely quickly to any emails and actioned any requests successfully and promptly."

Cons:

• "Wiring connected to utility meters has been wrong for 2 years, have been paying someone eles bills for the whole time."
• "Horrible experience despite never missing a payment and always remaining polite and courteous to them."
• "A Little Warning - Do not Rent through Spencer Harvey Stockport."
• "Absolutely shocking communication, been waiting 9 months for repairs to be done."
• "Had multiple disappointing viewings with spencer harvey. I've rarely been to a viewing with these guys where they havent been atleast 5 minutes late."
• "Most horrible agency! When they want you to want to sell/rent property they are the best people and push you to get the best reviews for them."
• "Absolutely wrong, spencer harvey trying to wriggle out of responsibility even though they provided all seriel numbers when first moved into property."
• "Following an issue that arose with a property, I attempted to discuss this with the team and manager, the response was poor and the manager was rude."