Just Flutes Reviews Summary

Customer Service

Pros:

• "Everyone at the shop was very prompt with responses."
• "The Just Flutes company reply within minutes by email if you have any questions or concerns."
• "Really helpful on the phone."
• "Very good communication and friendly staff."
• "Good communication let us know where we were in the order process."
• "Exceptionally helpful both on the phone and in person."
• "The lady from customer service was trying her best to help locating the parcel."

Cons:

• "I am shocked and appalled with their service and will definitely NOT be returning."
• "Unfortunately the wrong model was delivered although the correct item had been invoiced."
• "Communication could have been better on the second part of the order - The item was out of stock, they didn't reply, so I cancelled the second part of the order."
• "Not finding anyone at home, they left the parcel at a neighbour. Not acceptable at all."
• "They tried to pass the buck on Royal Mail when it was their own inadequate packing that was at fault."
• "Email sent without any feedback for ten days long."
• "She proceeded to tell me not to ever do that again as that she had to specially get someone to get my order!"

Delivery & Shipping

Pros:

• "Fast delivery. Quality, competitively-priced products. Knowledgeable and helpful staff."
• "It was delivered to me in about a week from the time I ordered."
• "Arrived very quickly, well protected for shipping."
• "Dispatched the same day & arrived in plenty of time & no worries."
• "I received my purchase within 24 hours and in perfect condition."
• "It was at my door in 3 days from overseas."
• "The product delivered in great condition 2 days later."

Cons:

• "The order took about 10 weeks to arrive - which was the estimated ETA."
• "It took more than 2 weeks to have the order delivered."
• "Unfortunately I won't be making any more purchases from you because the customs charges have made your company uncompetitive here in Ireland."
• "Came by second class post so took a little while (and due to Covid probably a little later than anticipated)."
• "The only hitch was here in NZ when the NZ couriers had a driver off sick and the parcel sat in their warehouse for almost a week and we couldn't locate it."
• "Really bad packaging for musical instruments, i.e. loosely inserted into a thin padded envelope with no additional padding around the instruments themselves."
• "The 16 stave pad was not fully attached to its binding, when I opened the envelope it immediately fell out from the cover."

Product Quality

Pros:

• "I am really delighted with the quality and tone of the instrument."
• "My NAF mouth piece plays beautiful, just like the videos I saw."
• "Lovely 'pre-owned' silver flute for a very good price."
• "This is a beautiful instrument, a DiMedici bass flute."
• "Piccolo is in perfect condition. Extremely pleased!"
• "The instrument was well set up and played great straight out the box."
• "The quality of the products was fantastic."