London Flutes - Used Flute/Piccolo Specialist Reviews Summary

Customer Service

Pros:

• "Kevin was absolutely brilliant. He took the time on the phone to listen to my requirements."
• "Kevin was extremely helpful in talking through options, not only of flutes that he had available."
• "Kevin was great to chat to regarding his stock of flutes."
• "Kevin is very knowlegable, kind and patient. Excellent service."
• "Kevin's main priority is to only sell a flute to someone if it is the one that is the most suitable for them."
• "Kevin was, and continues to be very patient and helpful with me."
• "I cannot recommend the service Kevin Jones provides highly enough."
• "Kevin is honest, polite and very professional."

Cons:

• "I got sick because of the flute I bought. They sent the flute I bought to the test. It turned out to be a microbe."
• "I bought a wooden flute from them that had a crack and was very bad repaired."

Product Quality

Pros:

• "The flute turned up very nicely packaged and in excellent condition."
• "The instruments were in excellent playing order having been recently overhauled."
• "My flute arrived in perfect conditon. It looks and plays like new."
• "The flute I purchased was sent next day special delivery and... I now own a beautiful flute that suits my style."
• "My new Muramatsu is fantastic and plays beautifully. It came in superb condition."
• "The flute arrived two days later … absolutely no danger of me returning it. I love it!"
• "The flute I received was as described and in beautiful condition."
• "I just can't recommend it enough! Kevin is extremely professional and very kind person! If you are looking for a flute, a piccolo or anything related you can be completely sure that you'll find an excellent place here! 100% recommendable."

Cons:

• "I bought a wooden flute from them that had a crack and was very bad repaired (pads uneven, hardware store washers and the crack was filled with super glue."
• "I got sick because of the flute I bought. They sent the flute I bought to the test. It turned out to be a microbe."

Pricing and Value

Pros:

• "London Flutes deal in quality second hand flutes saving the customer considerably compared to the cost of a new instrument."
• "I was given a good selection of contrasting sounding flutes and also received good unbiased advice and opinion to make my choice which was not the most expensive on offer."
• "I bought a used flute as a first instrument for my daughter. The flute was in excellent condition and was very good value for money."
• "I bought a lovely flute which was exactly as described and a good price."
• "I am 100% satisfied with my purchase through London Flutes and do not hesitate to recommend to anyone looking for quality flutes at very reasonable prices."
• "Purchased a beautiful Azumi flute from London flutes. I live in the US and the flute arrived within a week. I was able to save hundreds of dollars buying a gently loved flute instead of purchasing a brand new one."
• "Kevin was able to source a Muramatsu for my daughter at a highly competitive price that we would not have been able to do ourselves at all."
• "Kevin’s prices are considerably less than main dealers too. Trust me, I have been waiting for this model to become available for some time."

Cons:

• "Prices are reasonable but some I felt are little high."

Shipping and Delivery

Pros:

• "The flute turned up very nicely packaged and in excellent condition on the day we needed it."
• "The flute arrived the next day and it is perfect."
• "I bought a used flute as a first instrument for my daughter. It arrived safely the next day."
• "It arrived within 24 hours of placing the order and Kevin responded promptly to a query."
• "The flute arrived by post looking and sounding just as he described - absolutely beautiful."
• "The instruments he sells are fantastic, too - chosen for their quality!"
• "Very pleased with Kevin’s assistance in the purchase of the flute my father David Keen made. We were able to have the flute played at my father's memorial service due to Kevin’s compassion and kindness in sending the flute to us so promptly."
• "I am really really happy with the flute I bought from Kevin. The flute came very fast to my place (international shipping)."

Cons:

• "The flute arrived a little later due to Royal Mail strike action but he was on hand to reassure me that it had been sent and was on its way."
• "It sadly arrived slightly damaged in the post, but there was no problem in sending it back to be repaired and I now own this beautiful, unique flute."