Spire Liverpool Hospital Reviews Summary

Staff and Service

Pros:

• "Both ladies were friendly towards us, the doctor was so courteous and overall the service was more than efficient."
• "I will always be extremely grateful to Mr Fountain for many reasons."
• "Mr Brownson approach was extremely supportive, responded to every question I had, went out of his way to assure me that all will be fine."
• "Their patient care was five star and whole journey was nice and smooth."
• "The nurses were so lovely and made sure I felt safe at all times."
• "Mr Rowland and team made me and my two children so welcome."
• "Lisa Connolly was amazing with my blood tests."

Cons:

• "The Hospital is pretty grubby, rooms are miserable, beds aren't very comfortable."
• "I am surprised anyone goes to this hospital an absolute disgrace."
• "If your aren’t a private patient with loads of money to throw there way the spire is not interested."
• "This is the poorest all round treatment I have ever received in a hospital."
• "Absolutely disgraceful went in for hernia operation at seven in the morning only to be told at 10 I may aswell go home because they couldnt get an anethatist."
• "They couldn't provide me with the results of the blood test for a few months."
• "One particular radiology receptionist is so incompetent that it has caused a relative who I accompanied extreme stress."

Facilities and Environment

Pros:

• "The premises are clean, organised and friendly as are the wards/rooms."
• "Nursing staff introduced themselves on each shift."
• "It doesn’t feel like a hospital. It feel homely to me."
• "The clinic was perfectly covid safe, well managed and beautifully clean."
• "The hospital was spotless and bright."
• "Had own private room with TV to watch and plenty of cupboards to put clothes in."
• "The ambient is very well organized with staff friendly, respectful and utterly professional."

Cons:

• "Went for an ENT Issue, had a septoplasty. My dissolvable stitches ruptured after sneezing only a couple of days after the operation and was refused to be seen until weeks later, leaving my nose bleeding constantly."
• "Eventually, a drink and a tired, unchilled prepacked tuna sandwich was provided."
• "I had an operation in this hospital before Spire bought it and the quality of care is abysmal in comparison."
• "The worst hospital I have ever been to."
• "Considering this hospital has no accident and emergency to disrupt it's procedures I have found it to be highly inefficient in its patient procedure's."
• "this hospital seems almost unfit for purpose any more."
• "Vasectomy operation performed with the door open! No dignity."

Communication and Administration

Pros:

• "Regular visit from Dr.Taylor and staff after my operation."
• "Thank you to the staff at Spire Liverpool for a very stress free operation, from my admission to going home the care I recieved was 5 star."
• "Any questions I've had along my journey have been answered and no question was deemed to be 'a daft one'."
• "The receptionist also went out of her way to get my son an appointment on the day I called."
• "The whole process being seamless from start to finish."
• "Care and professionalism of the highest standard."
• "The receptionist was very friendly and warm and the appointment was on time."

Cons:

• "Everytime I come to this hospital, the receptionists are always just sat there talking to eachother about Instagram and love island, and make you wait until they're finished talking, before they take notice of you."
• "Poor service had appointment cancelled a couple of hours before."
• "Nobody has contacted me to address these issues."
• "Receptionists/ Admin staff utterly useless. I sent several emails without response for over 4 weeks (and still no response to date)."
• "Then a five min phone call from consultant telling me what’s wrong but not really explaining my prognosis going forward."
• "Rang over a week ago with referral. Fantastic system for call back to arrange consultant appointment!! Still waiting."
• "I was asked to take a seat by radiology reception... No one called me at home yesterday and so I made 4 attempts today and the phone simply rang and rang."