Bella Italia - Coventry Reviews Summary

Service

Pros:

• "Service was effective and unobtrusive."
• "The waiting staff were lovely and helpful."
• "The waiters/waitresses are polite and friendly."
• "Service was great and prices reasonable."
• "Service was very prompt and food piping hot."
• "Good efficient service."
• "The staff were really nice. Vicki, our server, went above and beyond, still smiling even when our gazillionth request called her over from doing other things - she was lovely."

Cons:

• "I've come here twice now, and both times, the service took bloody forever."
• "We waited 50 minutes for our food to arrive and had to repeatedly ask the staff when it would be with us."
• "Rang the restaurant and dealt with an unprofessional and dismissive staff member."
• "Very disappointed with the whole experience. The waiter barely interacted and definitely did not even smile."
• "Waited 45 minutes and still no pizza!"
• "Absolutely rubbish ordered food and drink OK bought daughters drink, had to wait 20 mins for mine."
• "But, what stopped me from rating it a 5 star was, every group of people that came in, we were all put near each other!"

Food Quality

Pros:

• "Admittedly the food we had was delicious, especially the sausage pasta."
• "Delicious food for a franchise."
• "The Roma Carbonara pizza was delicious and perfectly sized for me and my friend."
• "Tasty meal with good selection to choose from on menu."
• "The service was quick, the food came out quick, it was nice, hot, fresh and very tasty."
• "Nice restaurant that is clean, freshly decorated, nice food and pleasant atmosphere."
• "The vanilla cheesecake was sublime."

Cons:

• "Although my partner was not a massive fan of the calamari."
• "The pastas didn’t have much flavour to them but they were okay."
• "The portion of mince was so small I ended up cooking something else."
• "The quality of the food when it arrived was poor."
• "However, I was about to devour a prawn that wasn't even deveined."
• "The starters were great, the mains were alright."
• "Crab and fennel arancini had a hint of crab and fennel - essentially bland and in need of more crab and fennel flavour."

Ambiance

Pros:

• "It's been completely refurbished, revamped and is now a pleasantly lit modern restaurant."
• "This place is my favourite place to eat with the wife as a treat."
• "Over all nice ambiance, and great value."
• "The atmosphere, and music was really good and there was a good selection of non and alcoholic drinks."
• "The warm and inviting atmosphere added to the overall enjoyment of the meal."
• "The restaurant is really nice, good vibe and ambiance."
• "Lovely atmosphere, reasonably attentive staff."

Cons:

• "Lovely restaurant but food and ambiance nothing special sadly."
• "I would maybe still go again because of the atmosphere."
• "So drinks service took an age."
• "The ambiance resonates with a cozy, authentic Italian charm."
• "The place itself is beautifully decorated and they play subtle italian music in the background."
• "The setting was nice but the atmosphere was ruined by drunk and loud people."
• "Some very loud drunk people weren't amazing to eat next to."

Value

Pros:

• "Service was great and prices reasonable."
• "I think the prices are very reasonable."
• "Real good value for money."
• "Over all nice ambiance, and great value."
• "There are also deals on 2 or 3 courses, which were automatically applied to our order."
• "We were able to get a 3 course meal for my 7 year old at a fantastic price and he enjoyed all of it!"
• "The Christmas set meal was good value for money and there was ample seating for all 10 of us."

Cons:

• "Ended up paying more than we thought (£40)."
• "Upon paying we were told we could not use vouchers with set menu."
• "The 10% compulsory service charge was a little bit of a surprise."
• "Prices are on the high side and you do need a discount voucher to make it acceptable."
• "Drinks prices eyewateringly expensive; £6.50 for a Peroni Doppio Malto is more than an equivalent beer in a 5 star hotel I visited recently."
• "Probably the worst value for money I have encountered in recent years."
• "Pricing is over the top for the quality of food and speed of delivery and for drinks."

Cleanliness

Pros:

• "The restaurant was clean."
• "Nice restaurant that is clean, freshly decorated, nice food and pleasant atmosphere."
• "The restaurant was clean, food was very tasty and staff friendly."
• "Generally clean and pretty restaurant."
• "The restaurant is very clean and nice."
• "Crockery, glassware and cutlery were cleaner than average as was the floor and table."
• "The food was nice and hot, decent value and quite promptly served."

Cons:

• "The glass wasn't clean I had to use my torch to make sure I'm not seeing things, the glass had lipstick and something else on it."
• "They gave us glasses with lipstick stains on the rim."
• "After we finished our food it was time to use the toilets. These were appalling."
• "Toilets poor - no toilet roll in one and other had broken seat and tap and was messy."
• "The negative was a faint smell, like an old pub whose bar hasn't been wiped in a long time."
• "The place was quite cold as we're the staff."
• "If I had to nitpick I could say the place needs a bit of TLC, everything is a little 'used' for want of a better term."