Damira Bury Knowle Dental Practice Reviews Summary

Customer Service

Pros:

• "Yahye on reception was so friendly, with a very calming voice."
• "The gentleman Joel at the reception was absolutely gold star."
• "Daniel at the front desk was very helpful in getting a quick appointment."
• "Reception gentleman was so helpful couldn't do enough and made sure he booked my daughter in for treatment."
• "Very helpful desk staff who always go out of their way to assist."
• "When I arrived it was really busy with several challenging patients demanding to be seen, the male receptionist was calmness itself and very professional."
• "Cassie was extremely helpful not only on the phone... Yahye was very kind & fetched me some water."

Cons:

• "The receptionist did not appear to know what she was doing!"
• "The staff are very rude and need training in how to make patients with SEN. Appalling."
• "Never pick up phone. You leave message and no one replies. Receptionists are rude as well as unprofessional."
• "Front office is a total nightmare. After you think you've paid your bill, they contact you weeks or even months later claiming you owe more."
• "The front staff did not appear to know the appointment system."
• "I have been trying to contact the practice all day... but no one has responded."
• "First of all when you call them, you need to call at least 5-6 times till someone is answering."

Dental Treatment and Care

Pros:

• "In the hands of Dr Shumalia Miraj, & her assistant nurse Natalie, I received the most caring & competent assessment & treatment I could ever have wished for."
• "Excellent treat and explanations by Jas and Sunny."
• "Fergus, the hygienist was excellent as ever."
• "I always have a pleasant experience when visiting Damira to see my hygienist. Fergus is always highly professional."
• "Her thorough examination of my dental health and presentation of a number of solutions for improving my teeth were both done in a professional and encouraging manner."
• "I was seen and treated by Dentist Hisham Mahmoud at Damira was a great consultation, thorough, and explained treatment options and gave sound experienced advice."
• "The dentist was able to find a solution using NHS and private schemes to bring the total cost of treatment down."

Cons:

• "The dentist i had was not welcoming at all."
• "By txt, they cancel your appointment at the shortest notice possible."
• "The most awful appointment I have ever had, left in tears."
• "They also gave me two fillings there and then without any consultation other than ‘you need two fillings’ and started doing them."
• "I wouldn’t recommend this practice. Staff on the desk is so lazy and unprofessional plus my appointment was delay for 40 min due to dentist arrived late."
• "NHS treatment not available to cover some options, even though according to NHS site they should be, which means costs are high, which can be unexpected."
• "Zero bedside manner or understanding of children."

Appointment Management

Pros:

• "Emergency appointment seen within ten minutes amazing service and care."
• "I was given an NHS appointment same day (potentially a cancelled appointment)."
• "Another really good experience here. Lovely dentist and very caring."
• "Fantastic dental surgery. All treatment options explained and discussed at length, in a clear, concise way prior to starting treatment."
• "Best dentist I've ever been to and would definitely recommend."
• "The team at Demira Bury Knowle Dental Practice have been absolutely amazing. I needed to go in for an emergency dental appointment. They managed to fit me in that day which was such a relief."
• "My son has special needs and we’ve been coming to this practice for a while but I must say his appointment this time was probably one of the best experiences he had since been registered with you so was very pleased."