TrustFord Castleford Ford Store & Transit Centre Reviews Summary

Customer Service

Pros:

• "Ross really helped me out when deciding whether to go ahead and get my dream car."
• "Work completed was a manufacturer’s recall. The work was quite lengthy and complicated. It was completed without any fuss and at my son’s (the customer) convenience."
• "There was no sales pressure in any way and it was a pleasant experience."
• "Danny our salesman was amazing made everything so easy and straightforward."
• "Very helpful staff who really made every effort possible, definitely better than a lot of other car dealerships."
• "Really fantastic had an issue traveling up from London trust ford Castleford was near my destination popped in they couldn't of been nicer the girls on the service desk were superb fixed my van in no time excellent service."
• "Absolutely 5 star service from Andy M and the rest of the team."

Cons:

• "Customer services is very poor, problems will and do occur and it is about how they are dealt with that make a good customer service experience."
• "Although the front desk customer experience is good overall I can't rate the repairs or level of actual service as anything but poor."
• "Over all, I would not recommend people use this dealer, they make every visit a hassle by creating problems which could be easily avoided."
• "Never once did Polar Ford call back to advise on Progress or Delays and it was left to me to do all of the chasing."
• "The only reason this dealership provides customer service is because they are forced to, even then, they seem to try to avoid doing it."
• "Must have rung a dozen times to buy a new commercial, they are always 'away from the desk' and don't ring you back."
• "Absolutely shocking customer service. Spent over 1 hour on the phone to Ford."

Vehicle Quality

Pros:

• "Feel that the vehicle was sold at a fair price and believe it would have been thoroughly checked over."
• "I am very pleased with the car itself and thanks again to Paul for making it such a smooth transition from my old car to this one."
• "I absolutely love my new car and can't recommend TrustFord enough."
• "The vehicle has performed superbly in the first week."
• "I also absolutely love my Puma."
• "Bought a Focus ST and a Fiesta ST-line from the Ford approved used centre this week with Callum and I’m so pleased."
• "I have bought my last three Ford cars here and today I visited to discuss purchasing another car. The staff are always extremely helpful and very professional."

Cons:

• "We purchased a Brand new 19 plate car, we had the vehicle 4 days before it died."
• "Bought a used 69 plate Ford Focus Titanium from Trust Ford Castleford in November 2022. It has been back 6 times already!"
• "Currently the rear parking sensors don't work properly and beep when theres nothing behind the steering wheel radio controls don't work the driver seat is lose and it needed new brakes on the rear as they were making a grinding noise."
• "Had nothing but issues with my Ford Kuga."
• "Been told they are very busy and can't sort out the problem with my car and after they said they will look after me only if i buy now the parts that i need."
• "Car which I bought from them has created one problem after another."
• "Bought a ford S Max titanium with power shift from here 2years ago... Fast forward 2 years and the gearbox has gone!!!"

Value and Pricing

Pros:

• "Offered me a ridiculously low part exchange."
• "Way overpriced, found same van, brand new 10k cheaper 👎"
• "Would I recommend buying a car from TrustFord? Absolutely! Just great service!"
• "The Used Car Sales Executive was the best I’ve ever dealt with."
• "Really positive from start to finish…Kammy and Ben and Sarah went the extra mile to she sure I was happy with my purchase."
• "I have enjoyed really good value with Motorcraft Services which are better and cheaper than the likes of Halford and Kwikfit."
• "Thanks to John I saved hundreds of pounds and didn’t have to buy a new mirror."

Cons:

• "Tried conning me out of almost £500 for a £50 repair!!!!!!!!"
• "Keep sending it in to be 'fixed' but they bodge it."
• "They however did suggest changing tyres that have circa 5 k millage left and changing wiper blades - It seems they are looking for issues and not dealing with those the vehicle was brought in for."
• "They tried ripping us off, £900 to explore an engine fault, when they probably knew the engine was knackered!"
• "Had New Brake Pads and Discs fitted to our 21 plate Transit Crew Cab Tipper at a cost of £1,018.03, the new Pads Ground like Concrete !!!!!"
• "Struggling for parking, very expensive service on a transit custom van (£430) trying to rinse extra work /money out of me."
• "They were going to charge £510 to replace the clutch and my local garage did the clutch and the handbrake for £380."