Address: St Andrews Quay Retail Park, Clive Sullivan Way, Hull HU3 4SA, United Kingdom
Phone: +441482300452
Rating: 3.9
based on 200 reviews.
Service
Pros:
"Service is speedy even at busy times, and is good as a cheap quick snack."
"Great for tired tourist who don't feel like interacting! All the computer screen menus can be in English and there's table service."
"I mainly use the drive thru here, and have only gone inside on the odd occasion. The drive thru is always quick and efficient."
"Very friendly and helpful staff. Clean!"
"The lady who delivered my order to the table was polite and asked me if I needed anything else."
"The staff, namely Ben and Kacey went above and beyond to provide an amazing time for the some 15 minutes I was in there."
"Very good visit. served us politely too even brought our tray across to us as we'd forgotten to wait for it."
Cons:
"The service was horrible, we ordered through drive thru and they dropped our bag to the ground and just waited for us to pick it up."
"The service took longer than usual as the order got mixed-up with someone else's order."
"One of the most vile women I've ever come across was working there when I visited."
"Rude staff behind screen, refused to serve and told had to use screens."
"Very slow service and lack of staff, who were concentrating more on drive through."
"Staff seemed to be walking round like headless chickens."
"Just eat and uber drivers pushing in at every turn one almost knocked my child out with his bag."
Food Quality
Pros:
"Their drinks are always nice and hot and not luke warm like many others."
"On top of that, burger tasty as hell, salty fries perfect temperature."
"The food actually comes out like the good looking advert/pics in the menu! Food cooked to perfection with fast service."
"The 1 star is for the cleaner (Yvonne?) - lovely pleasant lady, doing a great job."
"The staff are friendly and very polite. Food is lush."
"Clean, friendly staff, they actually know how to put salt on chips perfect place for a snack."
"Hot burgers, there's a first, took me back 20 yrs when donalds were awesome."
Cons:
"Food was barely warm. Asked for food without cheese and onion. Received food with both cheese and onion."
"The burger was luke warm at best and the fries were stone cold."
"4 packs of medium fries were cold and uneatable; 20 box of nuggets were cold, uneatable."
"The food was about as expected, heaven only knows what they have done with their shakes but the strawberry shake was so strong it was bitter."
"Big tasty was almost cold."
"This place gets worse and worse. The fries are absolutely pointless, tasteless, cardboard."
"Food is barely warm and when I drove of notice I didn't get milk to go in my tea and a straw for my granddaughter staff to busy talking to each other and not listening to what the customer as asked for."
Cleanliness & Maintenance
Pros:
"A lot better since the recent renovation. Lots more seating, free wireless charging at tables and USB ports for those without wireless charging."
"Every time I have gone to this McDonald’s it’s always been very clean and tidy."
"Nice large sized restaurant, clean, tidy and well maintained."
"Clean and tidy place usual food and drinks on offer plenty of seating..."
"Very clean. I used the toilets and they were also clean."
"Very nice modern, comfortable and fast service. The seating is rather plush for a MC Donald's."
"By far the best MacDonald in Hull. Spacious, clean, good for family, away from Hull city centre."
Cons:
"Awful the toilets where in such a state and the smell was awful there was stuff leaking out."
"The place was riddled with filth and bins over flowing."
"Visited on a Sunday evening waited for over 6 mins for an apple pie which wasn't the best also glancing over to the fries area and saw loads of food and wrappers scattered on the floor didn't look too good."
"No better or worse than most other branches but the fact some of the in-store interactive tablets have been broken for a year is poor."
"Blocked smelly drains in food preparation area, I complained and Was told these things happen..."
"The area for the toilets is very tiny (the cubicle in particular)."
"It was absolutely freezing cold at McDonald's talked to the manager about it he was not interested at all he barely speak English..."
Order Accuracy
Pros:
"Ordered table service and didn't have to wait long. Everything was brought to us quickly and correctly."
"Good to see different types of ordering at this restaurant whether it's at the counter or via the screens."
"St Andrews McDonald’s is without a doubt the best one for its food quality and quantity, the food actually looks like the advertised pictures."
Cons:
"Ordered 13 breakfasts to take to work in the store and have receipt with it all on. Picked up the large order from the counter, drove to work and 6 orders missing form the bag."
"Every time I order something there’s a 50/50 chance I’ll receive something completely random this has happened so many times now it’s ridiculous."
"Seriously it's like 50/50 whether I get what I ordered or not."
"If you take away check if they gave you everything, my last 3 orders were missing 1 item each."
"The last three times we have ordered from here, at least half of our orders have been missing."
"Wrong food given, ordered double big Mac and given standard, 20 chicken nuggets and got 17, paid for sauce that I never got."
"Ordered bacon mayo chicken with 2 fresh onion, 2 pickles, came with no bacon, took it back then brought it back with no onion or pickles."