McDonald's Reviews Summary

Customer Service

Pros:

• "The customer service she provided was 10/10."
• "We had a lovely cheery gent who eventually answered the first intercom."
• "The staff were the nicest I've ever seen at any McDonald's i have ever been to."
• "A lovely lady called Mel came and cleared my rubbish away and was so friendly and polite, a credit to the business."
• "Candice was a very good cashier."
• "Staff and managers are really nice and happy to help."
• "Called the manager and she dealt with it very professionally. Made a bad visit more bearable and she is a credit to the McDonald's management team."

Cons:

• "Absolutely disgusting customer service, items missing from the order so when we rang up to ask we got a girl on the phone who basically said it's not her problem as she didn't do it."
• "Customer service is appalling."
• "The most useless, illiterate staff. Can't get an order right."
• "Service appalling, serving staffs attitudes appalling."
• "The woman I refer to was very rude not only to us but watching her speaking to grown men"
• "I have never experienced so much disrespect and unprofessional behaviour."
• "This McDonald's is appalling! They don't even know the meaning of customer service as far as I'm concerned."

Order Accuracy

Pros:

• "On the usual time of the day, they are the best."
• "In fact, merely 30 seconds after my order was placed, my order number was called out."
• "They even had someone walking around yesterday checking how the food was."

Cons:

• "No positive comments regarding order accuracy."
• "Have problems with the order (missing items, incorrect customisation) 9 times out of 10."
• "Ordered from this McDonald's today and when it arrived was Missing a triple cheese burguer and a double cheese burger."
• "Last time two hash browns were missing, this time my double Big Mac came as a regular Big Mac and didn’t even add the cheese."
• "Absolutely appalling, ordered from Uber eats, when the order arrived it was missing multiple things."
• "Never order from this McDonald's, they never ever give you the dips you add to your order."
• "Ordered from this McDonald's via JustEat. What we received certainly didn't match what we ordered."

Facility & Cleanliness

Pros:

• "This restaurant was clean and well laid out."
• "Lovely place, just dropped in while waiting to go for a meeting and the branch is nice and clean."
• "The restaurant was clean and tidy and the loo was ok."

Cons:

• "Unfortunately the toilets let the venue down for me but that's the same pretty much everywhere these days."
• "Car park in general is an absolute nightmare."
• "Food was cold children's computers very dirty place full of young teenagers just hanging out swearing their heads off"
• "With the amount of customers coming through its never clean place, numbers all over the place rubbish on the floor and tables, I had to wide down my table."
• "No car parking spaces at all. Drove around twice."
• "The drive through is a nightmare and not clearly set out."
• "The new restaurant design is appalling (you cant even see them preparing cold food now it’s all out of sight)."

Food Quality

Pros:

• "Food service was fast and friendly staff when they popped out from there hiding places."
• "The food was fairly good and plentiful."
• "The food was just gorgeous it was cooked perfectly it was lovely and crisp and wasn't burnt at all."

Cons:

• "Definitely one of the worst McDonald's iv been to in hull!. The food is ALWAYS cold, there is no inbetween it doesn't matter if it's busy or not, the food is just cold,old and disappointing."
• "I got sweet chilli wrap today at around 1pm at this branch, but I was sold the worst chilli wrap I had ever eaten in my life."
• "The food is never hot, I got a big mac meal yesterday that was lukewarm for the third time in a row."
• "Food was warm, greasy and not prepared properly, it looked like a child had put the sausage and egg mcmuffins together."
• "The burgers were awful not sure what the hell the meat was but I’d be surprised if it had any trace of cow in it."
• "Suppose to be a big tasty and this is what they put inside? Definitely does not look like their posters."
• "Absolutely disgusted with the service and food, the egg was full of shells."

Service Speed

Pros:

• "Efficient service but strange layout."
• "Method of ordering the food via the touch screens is fantastic."
• "Sometimes the food is only tepid, this time it was nice & hot. V enjoyable."

Cons:

• "Since McDonalds have prioritised Takeaway over customer service, the whole experience has suffered. The waiting times, the sheer amount of orders that have to be rechecked because things are missing."
• "Terrible service, sat in a queue for 20 minutes and only moved one car space."
• "The wait times at this location are ABSURD."
• "20 minutes waiting to order 2 cheeseburgers, 1 chicken select and 1 fies, and the burgers were cold."
• "20 minutes queuing just to get ignored at the speaker while endless cars go through the other side."
• "Big fan of McDonald’s, but this location is truly terrible. Multiple times had to wait 20+ mins in the click/collect area, twice had missing items, always cold food."
• "Then waited 10 minutes for our drinks, not to mention food."