Address: 59 Palace Ave, Paignton, TQ3 3EN, United Kingdom
Rating: 4.7
based on 498 reviews.
Packaging and Delivery
Pros:
"The plant came well-packaged and with the pot we bought for it in the same box and packed in a way to protect both."
"Good healthy plant arrived which is always brilliant when ordering online. Very well packaged there's not even a bent leaf."
"Each delicately and clearly, lovingly packaged to keep them protected in transit."
"The plants arrived really quickly and were packed securely."
"My plant was delivered next day, it arrived in good condition."
Cons:
"The pot arrived smashed so completely it made me wonder what rough handling the poor plant in the same container had undergone."
"Plants were delivered on the 5th day, 24 hours late than promised. The box arrived all beaten up."
"Order came well packaged (only complaint being too much plastic packaging)."
"The plant wrapping was over the top, took me hours to unwrap things."
"Terrible service, I do not recommend. Every day they promise they will deliver the plants the following day, every day they reschedule."
Customer Service
Pros:
"I emailed the website and I was immediately refunded for the pot with apologies."
"Excellent service, had a slight problem with the order, was sorted within a day without issue and plant delivered two days later."
"Super fast delivery and the plants I ordered were lovely."
Cons:
"It is so frustrating as a customer with concerns when you are unable to pick up the phone and speak to someone."
"The customer service were not forthcoming with a refund I asked for."
"They didn't care. No response even after a week. And now some of my plants are dying from shock and being handled carelessly."
"0 customer service! I ordered a plant from them via B&Q and the wrong item arrived, I messaged the retailer, which is Houseplant.co.uk and I have not heard back for 1 week."
"I contacted Houseplant with a photograph and they offered me a new plant with no extra cost or a gift card. I chose to have another Pansy Orchid. It arrived on time and was as expected. Thank you Houseplant."
Plant Health and Condition
Pros:
"Good healthy plant arrived which is always brilliant when ordering online."
"The health of the plants received was spot on. Couldn’t be happier."
"Fantastic array of plants, and love that they have 'hard to find' ones."
"Plants were due Friday (all day delivery, no time specified). Took the day off work to stay home."
"Beautiful plants in good health. The service was quick and we anticipated their arrival within a couple of weeks."
Cons:
"The larger of the two was utterly bone dry dusty earth that looked like it has just come out of a fertiliser bag."
"Plant arrived with leaves dropping off in the packaging. Then over the next few days it steadily lost more & more until the plant was put in the compost bin."
"Purchased this string of pearls for a Christmas present and it arrived looking worse for wear, a lot of dead had to be cut off."
"A few brown marks on my umbrella plant but I am hoping it will recover healthily."
"It was incredibly infested with spider mites, to the point I could see them crawling up and down the stem and I had to throw it in the bin after a month or so to save the rest of my plant collection."