The Mermaid Stonehouse Reviews Summary

Staff Service

Pros:

• "The staff were lovely. Cassie, our server, went above and beyond to make our dining experience as enjoyable as possible."
• "The young lady with the red hair was very helpful and efficient."
• "Pleasant surroundings with friendly staff."
• "Staff were really helpful and Tracy couldn't have been anymore welcoming made our day much more enjoyable, thanks all."
• "Staff friendly and helpful. Full English breakfast enjoyed by all in the party."
• "THANKS TO ALL THE STAFF very helpful and pleasant."
• "Lovely service. Ellie who served me is an absolute sweetheart."

Cons:

• "Not 1 member of 'waiting staff' came to speak to us, I had to go to them to ask how we ordered having never been."
• "Attitude plays a big part and she needs further supervision if she is to be successful in a bar role!"
• "Waiting for food, then when you are asking staff about the food they look moody and miserable and walk off moaning."
• "Also the staffs behaviour is completely unacceptable, arsing around in the kitchen shouting and messing about."
• "Few staff stood around gabbing difficult to get there attention."
• "The member of staff was so rude because I sat in the wrong area with my dogs."
• "Staff did not look interested in even taking my money."

Food Quality

Pros:

• "I personally recommend the stone baked pizzas 🍕 and the flavour in their burgers 🍔 is amazing."
• "Just had a lovely carvery meal, food wonderful quality, thank you."
• "The food is wonderful and the staff are very friendly and helpful."
• "Food was lovely."
• "All food piping hot, cooked to perfection, good choice of meats & veg."
• "The carvery was delicious, I sampled all of the meats available along with a generous selection of vegetables."
• "Lovely atmosphere and beautiful food."

Cons:

• "Worst pizza I've ever had it was literally awful every part of it."
• "Roast potatoes like bricks; peas way too soft; mash was cold."
• "The Yorkshire puddings were like bricks."
• "Just ordered a carvery from here via delivery, what a disgrace, a tea spoon full of mash, tiny portion of cauliflower cheese and suede, roast potatoes hard and had eyes in, roast beef chewy and all of it cold, avoid at all costs."
• "The carvery was very disappointing, meat inedible, Yorkshire pudding was rock hard."
• "The beef was more fat than meat and the gammon was awfully salty. The roast potatoes were like bullets."
• "The roast potatoes tasted like they had been warmed up several times and the vegetables aren't fresh but frozen."

Value for Money

Pros:

• "Very reasonable, our visitors told us it was so cheap they couldn't believe what they got for the money."
• "All at really cheap prices."
• "2x meals and drinks under £20."
• "3 courses for £13.99 which is great!"
• "Great prices and value."
• "For £4.99 it was great value. The staff were very good."
• "The daily carvery is popular and excellent value."

Cons:

• "And for £8.49 for a standard meal, you'd expect more for how much custom they have."
• "For nearly £18 i think the meals we had were very bad quality."
• "Really for £8 I would have expected a gammon steak but it was a very thin cut off of gammon joint."
• "Considering the price of the food has doubled, the quality, unbelievably, has dropped."
• "Very expensive for mush."
• "The food is very poor ...I paid £12 for a Philly burger which was clearly microwaved burgers."
• "Definitely wouldn't recommend for a carvery. Turkey was extremely dry and tasteless."

Atmosphere & Cleanliness

Pros:

• "The place was very clean and tidy, following all covid19 guidelines!"
• "The atmosphere of the place is cosy and the staff are fantastically friendly."
• "The atmosphere is delightful and very comfortable and welcoming."
• "Lovely friendly staff, very clean and well maintained premises with a pleasant and friendly environment."
• "Nice environment, would recommend it to everyone."
• "Great pub!! Unbelievable prices, friendly service and good food."
• "Lovely,me,Wife,Mum and sister ALWAYS look forward to our trip to the Mermaid."

Cons:

• "Toilets disgraceful!"
• "Toilets are dirty and the urinal are leaking."
• "Wobbly, mismatched furniture, quite dark, and feels like an old folk's home. (At the back)"
• "The others were in complete darkness due to no lighting switched on......sat in the top window near the Pizza bar."
• "Floors and tables very sticky :("
• "The table we sat at was very sticky to touch. There were chips and other bits of food on the carpet."
• "The pub itself did not look as though it had been deep cleaned at all. Carpet was dirty, lamps thick of dust and windowsills thick with dust."