Apple Eldon Square Reviews Summary

Customer Service

Pros:

• "They are always willing to answer questions about the products and phones (without making you feel daft)."
• "They don't just go the extra mile, they go several miles extra, and all in the name of customer SERVICE."
• "I went in to have problems with my AirPod Pros fixed. All Covid-19 regulations were followed thoroughly and yet with a booked appointment, I was seen to quickly."
• "Came in yesterday to look at Apple watches and was assisted by Rebecca who was very helpful, friendly and not pushy at all which we really respected."
• "Excellent service from the Apple team in Eldon Square today."
• "After a short time in a virtual queue (10 mins), an Apple technician expertly diagnosed the charging problem with my iPhone and swapped the cable for a new one at no cost; he then helpfully answered some detailed questions on iPads."
• "Had to put a thankyou on here just to say that the customer service i received this morning was absolutely first class."

Cons:

• "Poor customer service, using inexperienced and unqualified representatives that just want to pass the buck."
• "The apple staff in this store (in my opinion) are the most unhelpful team around."
• "Antenna needs replaced as it’s only working when connected to WiFi (iPhone 6) so had appointment with them. No option to get phone fixed."
• "The saleswoman Ruby was sullen, inattentive and supremely unhelpful."
• "Terrible service. Went in with broke email."
• "Visited the store and bought an iPad. Found some technical issue and return to the same store, staff are unhelpful and rude, refuse to accept return or refund even the iPad was bought 1 day ago."
• "Kept waiting over 30 minutes trying to return a faulty product. Staff, especially Scottish manager VERY rude, dismissive and unhelpful."

Staff Attitude

Pros:

• "Both times staff were very friendly and had a lot of knowledge of the products they were selling."
• "Today I had an appointment in store. I was grated by Tom, who was super friendly, asked straight away what the issue was."
• "Great service yesterday buying my sons phone store was really busy but we were served by paddy who helped us, nothing was a trouble whole process was quick and easy."
• "Everyone friendly and cheerful."
• "When I arrived at the Newcastle Apple Store I was greeted by genelle who was very professional and helpful she put me in touch with Callum who was able to sort out my security locked out iPhone."
• "Very helpful staff. If you have a computer failure emergency be outside the store at opening time and you will get tech help straightaway."
• "The customer service and level of knowledge was exemplary and I would highly recommend a visit to the store."

Cons:

• "A very rude arrogant staff treat a black woman as if she was stupid."
• "At the start the staff was amazing followed by the a gentleman who was extremely rude from the staff."
• "She was very rude, said she could not help me and just walked away from the table with my MacBook leaving me feeling very upset."
• "Staff were dismissive, talked very fast and treat me like a dumb dumb."
• "Whilst dealing with the black lady the same staff was verbally abusive to an oriental gentleman."
• "Incredibly rude man outside of the store today."
• "Omg the Genius bar staff member I had to deal with today was the worst. She started the conversation with a very bad attitude for no apparent reason!"

Product and Store Experience

Pros:

• "ever since I purchased apple products and sometimes they go wrong or need updating you just pop into the shop get an appointment and they all ways solve your problems great staff great service keep up the good work has to be the best shop ever in my eyes so thank you apple staff kind regards brian."
• "its a grate store to go to every thing looks grate in it its like a sweet shop for me i own 5 products from apple there stuff is top dog unreal staff very knowledgeable polite."
• "Varieties of Apple products on display."
• "Love the shop and the interior design it has."
• "A standard Apple Store. Very bright and good environment."
• "I would recommend this place for anyone who is looking for a new phone or computer."
• "Love Apple products, however, it took 4 attempts to get a battery changed on an IPhone."

Cons:

• "Very nosy inside the store and it wasn't even busy."
• "The apple staff in this store (in my opinion) are the most unhelpful team around."
• "Just observed the worst and most chaotic customer service at this Apple store."
• "Dreadful service. Brand new phone only working for 2 days."
• "I love Apple products but have now moved away from them because of the expense of having to keep them up to date."
• "Some of the floor staff do not know the specs of some of the products or the return policy, though some are polite."
• "Nice store, but staff not very organised or helpful."